LOREEN LUMUMBA
Nairobi
Summary
Results-driven debt collector with expertise in payment plan development and conflict resolution. Demonstrated success in negotiating effectively and managing call center operations to improve customer relationships and ensure timely debt recovery. Strong communication and customer service skills enhance overall performance. Reliable and dedicated in both independent and team environments.
Overview
11
11
years of professional experience
Work History
Debt Collector
Wangari Consultancy- Dawa Sacco
Nairobi
01.2025 - 11.2025
- Developed strategies to collect overdue payments while preserving customer relationships.
- Managed call lists to contact debtors, securing prompt payments.
- Maintained accurate records of client interactions and payment arrangements.
- Negotiated payment plans with clients to facilitate debt recovery.
- Provided timely feedback on collections to management.
- Employed persuasive communication skills to encourage debt repayment.
- Contacted clients to collect overdue payments effectively.
Data Verification Agent
Apollo Agriculture
Nairobi
11.2024 - 04.2025
- Conducted thorough verification of customer information for agricultural loan applications.
- Reviewed data integrity to ensure compliance with company policies.
- Collaborated with teams to streamline verification processes.
- Trained new staff on verification procedures and best practices.
- Performed background checks to verify customer compliance with regulations.
- Managed daily workloads by prioritizing tasks based on urgency.
- Maintained confidentiality of sensitive customer information.
Repayment Agent
Apollo Agriculture
Nairobi
11.2023 - 04.2024
- Guided numerous customers daily in timely Apollo loan repayment.
- Demonstrated empathy and resilience to maintain high call response rates.
- Utilized technological tools to craft personalized repayment plans for customers.
- Identified alternative strategies to engage hard-to-reach customers.
- Ensured customers consistently met repayment deadlines within specified timeframes.
Data Verification Agent
Apollo Agriculture
Nairobi
02.2023 - 03.2023
- Conducted comprehensive verification of customer information for agricultural loan applications.
- Reviewed data integrity to ensure adherence to company policies.
- Collaborated with cross-functional teams to optimize verification processes.
- Performed background checks to confirm customer compliance with regulations and policies.
- Utilized software tools to improve efficiency in data verification tasks.
- Managed daily workloads by prioritizing tasks based on urgency and importance.
Receptionist
Kilimo Grand Resort(KGR)
Nairobi
01.2018 - 09.2018
- Greeted guests warmly, fostering a welcoming atmosphere at the resort.
- Managed phone calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments and coordinated reservations for guests seamlessly.
- Maintained accurate records of guest check-ins and check-outs daily.
- Assisted in organizing events and activities to enhance guest engagement.
- Collaborated with housekeeping to ensure consistent quality standards in rooms.
- Delivered exceptional customer service while interacting with internal and external clients.
- Coordinated appointments for clients, customers, and visitors effectively.
Receptionist
Agricultural Resources Center
Nairobi
02.2015 - 03.2017
- Verified customer identification and documentation in accordance with internal policies and regulations.
- Managed client records, filing systems, and data entry to enhance financial operations.
- Processed cash receipts, issued invoices and receipts, and reconciled daily transactions efficiently.
- Assisted customers with account inquiries, payment confirmations, and relevant financial information.
- Maintained confidentiality of client and financial information in compliance with data protection standards.
- Coordinated with accounts and management teams to address documentation and payment discrepancies.
- Monitored appointment schedules and client flow to ensure timely service delivery.
Education
Diploma - Ecoutourism And Hospitality Management
Egerton University
Nakuru05-2018
Kenya Certificate Of Secondary Education -
Kilimo High School
Egerton-Nakuru11-2010
Skills
- Goal-oriented mindset
- Payment plan development
- Call center operations
- Stress management
- Conflict resolution
- Debt negotiation
- Data entry precision
References
References available upon request.
Timeline
Debt Collector
Wangari Consultancy- Dawa Sacco
01.2025 - 11.2025
Data Verification Agent
Apollo Agriculture
11.2024 - 04.2025
Repayment Agent
Apollo Agriculture
11.2023 - 04.2024
Data Verification Agent
Apollo Agriculture
02.2023 - 03.2023
Receptionist
Kilimo Grand Resort(KGR)
01.2018 - 09.2018
Receptionist
Agricultural Resources Center
02.2015 - 03.2017
Diploma - Ecoutourism And Hospitality Management
Egerton University
Kenya Certificate Of Secondary Education -
Kilimo High School