Summary
Overview
Work History
Education
Skills
Timeline
Generic

LONAH SAINA

SALES EXECUTIVE

Summary

Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on our services and products and recommending best options to meet long- and short-term needs.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Assistant Branch Manager

Victoria Courts Trading Ltd
Nairobi
10.2022 - Current
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Generated financial and operational reports to assist management with business strategy.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
  • Identified partnership opportunities and established favorable business connections.
  • Analyzed, reduced and controlled expenses by improving resource allocation.
  • Developed sales strategy to meet established sales objectives.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Implemented process improvements to increase productivity.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Maximized efficiency through effective resource allocation and employee management.

Retail Sales Supervisor

Victoria Court Trading Ltd
Nairobi
06.2022 - 09.2022
  • Created and implemented employee monthly action plans to increase sales and customer loyalty.
  • Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
  • Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
  • Greeted customers and helped with product questions, selections and purchases.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Provided strong service to customers, increasing customer loyalty

Sales Executive

Victoria Court Trading Ltd
Nairobi
09.2016 - 04.2022
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Utilized internal lead referral tools to solicit new business opportunities and contacts.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Presented products to clients using dynamic presentations and practical use-case scenarios.
  • Researched sales strategies and possible leads to exceed sales goals and increase profits.
  • Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
  • Exceeded sales goals by implementing aggressive sales tactics skills
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Retail Sales Associate

Furniture Palace International Ltd
Nairobi
11.2014 - 03.2016
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Retail Sales Associate

Hudson Furnitures
Nairobi
06.2015 - 12.2015
  • Checked pricing, scanned items, applied discounts and printed receipts customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Increased sales and customer satisfaction through personalized servicing.
  • Greeted customers and helped with product questions, selections and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.

Education

Bachelor Degree of Business Management - Finance & Banking

Moi University
Eldoret Kenya
01.2011 - 12.2014

Skills

Sales expertise

undefined

Timeline

Assistant Branch Manager

Victoria Courts Trading Ltd
10.2022 - Current

Retail Sales Supervisor

Victoria Court Trading Ltd
06.2022 - 09.2022

Sales Executive

Victoria Court Trading Ltd
09.2016 - 04.2022

Retail Sales Associate

Hudson Furnitures
06.2015 - 12.2015

Retail Sales Associate

Furniture Palace International Ltd
11.2014 - 03.2016

Bachelor Degree of Business Management - Finance & Banking

Moi University
01.2011 - 12.2014

Similar Profiles

CREATE PROFILE
LONAH SAINASALES EXECUTIVE