Loise Njoroge
FRONT OFFICE RECEPTIONIST
Summary
Experienced front office receptionist with strong administrative and customer service skills.Efficient in managing front desk operations, scheduling and handling inquiries while ensuring a welcoming environment. Organized, detail-oriented and proficient in google workspace, Microsoft and CRM Software .Commited to professionalism and office efficiency.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Front Office Receptionist
Baheya Salon
05.2021 - 05.2024
- Greet and welcome clients warmly upon arrival ensuring a positive first impression
- Book, reschedule and cancel appointments using scheduling software
- Promote salon services and products to enhance customer experience and sales
- Maintain a clean, organized and welcoming reception area
Receptionist
Fanaka Real Estate Ltd
03.2019 - 12.2020
- Operated office equipment such as answering phones, voicemail, messaging and software applications like google space tools to prepare reports, invoices and records
- Handled daily scheduling tasks and provided administrative support for office staff
- Managed travel arrangements for clients who came for sight seeing for the land
- The employee of the month award winner for performing great work
Social Media Manager
Kagie Wellness
01.2018 - 01.2019
- Curating and creating content for social media platforms including images, videos and stories
- Managing social media accounts including scheduling posts, monitoring comments and responding to messages
- Developing and implementing social media strategies to increase brand awareness and engagement
Education
Diploma - Front Office Operations & Administration
Kenya Utalii College
01.2016 - 01.2018
Certificate of Training - Virtual Assistant Program
ALX Africa
Certificate - AICE Career Essentials
ALX Africa
02.2024 - 03.2024
Skills
Communication Tools
undefinedTimeline
Certificate - AICE Career Essentials
ALX Africa
02.2024 - 03.2024
Front Office Receptionist
Baheya Salon
05.2021 - 05.2024
Receptionist
Fanaka Real Estate Ltd
03.2019 - 12.2020
Social Media Manager
Kagie Wellness
01.2018 - 01.2019
Diploma - Front Office Operations & Administration
Kenya Utalii College
01.2016 - 01.2018
Certificate of Training - Virtual Assistant Program
ALX Africa
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