Summary
Overview
Work History
Education
Skills
Timeline
Generic

LOISE NJOKI

HOSPITALITY

Summary

Proven to excel in high-pressure environments, I enhanced customer satisfaction significantly at Java House Africa through expert guest relations management and efficient point of sale operation. My collaborative spirit and hospitality service expertise consistently improved team efficiency and dining experiences, showcasing my commitment to outstanding customer service and operational excellence.

Overview

8
8
years of professional experience

Work History

Waitress

Java House Africa
09.2015 - 12.2023
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Education

HND-BTEC - HOSPITALITY MANAGEMENT

INTERNATIONAL HOSPITALITY TRAINING INSTITUTE
Nairobi, Kenya
05.2001 -

High School Diploma -

Mutituni Secondary School
Machakos,Kenya
05.2001 -

Skills

Customer Service

Guest Relations Management

Menu Recommendations

Team Collaboration

Hospitality service expertise

Upselling techniques

Accurate money handling

Point of sale operation

Service prioritization

Timeline

Waitress

Java House Africa
09.2015 - 12.2023

HND-BTEC - HOSPITALITY MANAGEMENT

INTERNATIONAL HOSPITALITY TRAINING INSTITUTE
05.2001 -

High School Diploma -

Mutituni Secondary School
05.2001 -

Similar Profiles

CREATE PROFILE
LOISE NJOKIHOSPITALITY