Summary
Overview
Work History
Education
Skills
References
Accomplishments
Affiliations
Timeline
Generic

LOISE NJERI MBATIA

Nairobi

Summary

To find a platform that allows creativity and utilization of my abilities and experience to provide administrative, clerical, and operational systems support for achievement of organizational goals.

Overview

9
9
years of professional experience

Work History

Marketing Department/Admissions & Enrollment Officer

Zetech University
01.2015 - 01.2020
  • Exemplary Customer service by demonstrating sensitivity to the needs of clients from a various background through telephone interaction, email, social media, SMS, face to face engagement and other correspondence
  • Performing Front Office operations and client support duties
  • Demonstrating teamwork by working harmoniously to deliver enrollment services to clients
  • Work closely with other departments e.g
  • Accounts, Training, Procurement and Security
  • Arrange internal and external meetings, some involving high-ranking officials and talks
  • Conducting overall marketing of the institution at the Branch level resulting in over 100% achievement of set targets
  • Participating in sales projections to ensure achievement of business objectives by conducting Admissions and Registration of students
  • Conduct follow-ups with clients to gauge satisfaction, strengthening client relationships, identify upsell opportunities, and provide any other communication
  • Applying and interpreting principles and values, relevant legislation, policies, and procedures as guided by ISO 9001:2001 Quality Management Systems
  • Enhancing customer satisfaction at the branch level through effective management of front office operations by evaluating, interpreting and managing customer queries, concerns and complaints
  • Overseeing branch operations by organizing and taking responsibility for my own workload in correspondence with client service charter standards and program outcomes
  • Verifying and investigating the integrity of documents and other information for record keeping and management in connection with set qualifications criteria
  • Interviewing clients to secure accurate information for proper maintaining of client files
  • Comply with respective Know Your Customer (KYC), Know Your Processes (KYP) and Know Your Technology (KYT) procedures
  • Data collection, analysis and storage
  • Draft correspondence, memoranda and reports
  • Drafting and taking minutes and/or notes at meetings
  • Undertaking Digital Marketing-Facebook and Twitter platforms to grow online applications
  • Pioneer, Stanbank, Agriculture, Thika Road- Main Campus

Clients Relations Officer

Meridian Medical Centre
02.2012 - 10.2013
  • Proactively identifying customer needs, problems and ensuring customer satisfaction
  • Maintaining Customer Relations for both New and Existing clients
  • Overseeing and conducting all activities the launch of Machakos Branch Project
  • Successfully organized and conducted Health-talks at grassroots and at corporate level
  • Planning and coordinating marketing activities e.g
  • Medical Camps, Health-talks, CSR activities, corporate events and other promotional activities
  • Conducting Marketing Research, Marketing and drafting of daily report writing and accountability of clients’ records

Public Relations Office

Ministry of Youth Affairs and Sports [Government of Kenya]
06.2011 - 12.2011
  • Drafting daily press reviews
  • Writing and editing of speeches for minister and Assistant minister
  • Front office management by demonstrating customer care skills by answering phone calls and clients
  • Drafting of press releases and writing News stories on events
  • Attending to clients, responding to queries and assisting them accordingly
  • Drafting media adversaries and invites and organizing press conferences
  • Developing/ Directing and shooting of Ministerial Documentaries
  • Drafting reports, letters, memos etc
  • Internship

Education

Bachelor of Arts Degree - Communication (Public Relations Major), Minor in Marketing

Daystar University
06.2012

Certificate - Ajira Program

Digital Marketing
03.2022

Certificate - Information Technology

Wantech Computer College
06.2007

Kenya Certificate of Secondary Education - undefined

Hekima Girls High School
01.2006

Skills

  • Good communicator, Exceptional written and oral communication skills in English
  • Good interpersonal skills
  • Keenness to detail
  • Collection and analysis of data for planning and decision making
  • Exemplary ability to provide quality client service
  • Efficient in Microsoft Office (Excel, PowerPoint, Word)
  • Experienced with various IT software packages (I-clinic, QuickBooks, Core-Ed)
  • Highly skilled in records management, minute-taking and preparation of documents

References

Ms. Ivy, Muigai, Communications Specialist,WRI, Africa Food Program, muigaiivy@gmail.com, +254727428084, , Nairobi, Kenya.


Mr. Nicholas Mwaura, University Professor, PAC University. nicknjengam@yahoo.com, +254721685629, Nairobi. Kenya


Ms. Rosebell Nyawira, Manager, Policy and Tax Advisory,Kenya Revenue Authority. rosenyawira@gmail.com, +254709011694, Nairobi. Kenya.



Accomplishments

  • Achieving set targets for Admissions for all the intakes at Zetech University by over 100%.
  • Overseeing all activities in the opening and launching of Machakos Branch Project at Meridian Medical Centre and achieving set Revenue targets.

Affiliations

  • Secretary - Team Leaders - Marketing Department, Zetech University, 2019 - 2020
  • Member of Daystar University Students Association (DUSA), Daystar University: 2010-2011
  • Secretary, Committee for Planning and Organizing the Star Of Excellence Awards (SOEA) @ Daystar University: 2010-2011
  • Certificate of Appreciation, Events Management Committee of DUSA, 2010-2011
  • Member of Zetech University Awards Committee–2016

Timeline

Marketing Department/Admissions & Enrollment Officer

Zetech University
01.2015 - 01.2020

Clients Relations Officer

Meridian Medical Centre
02.2012 - 10.2013

Public Relations Office

Ministry of Youth Affairs and Sports [Government of Kenya]
06.2011 - 12.2011

Certificate - Ajira Program

Digital Marketing

Certificate - Information Technology

Wantech Computer College

Kenya Certificate of Secondary Education - undefined

Hekima Girls High School

Bachelor of Arts Degree - Communication (Public Relations Major), Minor in Marketing

Daystar University

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