Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Loise Muthoni Gitau

Technology Support Specialist
Nairobi

Summary

A dedicated and results oriented IT professional with three years experience in the industry. My expertise lies in providing exceptional technical support, troubleshooting and ensuring seamless operation of IT systems. My commitment to security, efficiency and user satisfaction has been instrumental in supporting It operations. I am now eager to bring my skills and experiences to new challenges and opportunities.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Technology Support Specialist

HealthX Africa Limited
11.2023 - Current
  • Managed and administered IT infrastructure including computers, local area networks, servers and cloud based services and applications
  • Administered cloud infrastructure, utilizing vSphere and Xen Centre for efficient virtualization and resource management
  • Monitored and diagnosed system and network performance to ensure uptime and efficient operation
  • Supported the transition to new systems, including learning and implementing VMWare/vSphere, Windows Server, SQL Server, and cloud hosting solutions
  • Collaborated with IT teams to enhance infrastructure security and deploy system patches and updates
  • Managed a FortiGate firewall and cloud firewall, ensuring robust security measures within the organization
  • Managed Linux-based and Windows-based systems, ensuring optimal uptime and performance
  • Conducted data retrieval and analysis, generating Power BI reports for business analysis improving critical decision making
  • Oversaw asset management and documentation, ensuring accurate tracking and maintenance of IT equipment
  • Logged, tracked and resolved IT support tickets, ensuring timely and effective resolution of user issues
  • Provided technical support and training to users across the organization, ensuring high levels of user satisfaction.
  • Coordinated with vendors to acquire and purchase IT assets, ensuring timely procurement and deployment.

IT Support Officer

Techpal Africa Solutions
05.2021 - 10.2023
  • Monitored critical applications and verified integrity and availability of hardware and server resources
  • Provided technical support to users across the organization
  • Maintained the security of company information by monitoring emails and teaching users how to spot phishing attempts
  • Diagnosed, troubleshot, and resolved hardware, software, and network issues
  • Set up and regularly patched software for maximum security and usability
  • Conferred with network users to identify IT issues and desired improvements
  • Managed VoIP systems
  • Analyzed requirements to determine equipment and software needed for planned solutions
  • Managed and administered information systems including computers, internet, local area networks and company applications
  • Configured and maintained company laptops, desktops, and other IT hardware.

Intern Software Developer

Electra Software Limited
05.2019 - 09.2019
  • Actively participated in code reviews, ensuring adherence to coding standards and best practices throughout the team's work output.
  • Assisted in the successful integration of new features.
  • Assisted with prototype designs and made adjustments according to specifications

Education

Bachelor Of Information Technology -

South Eastern Kenya University
08.2016 - 12.2020

Skills

Network and systems administration

Virtualization: VMware vsphere, Xen Centre

Operating Systems: Windows, Linux

Networking Tools: Fortigate

Power Bi (for reporting and analytics)

Security monitoring and protection

Software set up and patching

Troubleshooting and problem resolution

User support

Microsoft 365 Administration

VOIP System Management

Help Desk Management

Certification

Microsoft Azure Fundamentals - In Progress

References

  • Mr Ali Matano, IT Lead, HealthX Africa Limited, ali.matano@healthxafrica.com
  • Mr Andrew Magita, Project Manager, Techpal Africa Solutions, magitaandrew@gmail.com
  • Mr Martin Karuru, Software Developer, Electra Software Limited, martinkaruru@gmail.com

Timeline

Technology Support Specialist

HealthX Africa Limited
11.2023 - Current

IT Support Officer

Techpal Africa Solutions
05.2021 - 10.2023

Intern Software Developer

Electra Software Limited
05.2019 - 09.2019

Bachelor Of Information Technology -

South Eastern Kenya University
08.2016 - 12.2020

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Loise Muthoni GitauTechnology Support Specialist