Loise Kamau
IT administrator
Nairobi,30
Timeline
IT Support Engineer - Mabati Rolling Mills
01.2023 - Current
Technical Support Engineer - Iron Chef
09.2021 - 12.2022
The Technical University of Kenya - Bachelor of Technology, Computer Networks And Communications
09.2017 - 12.2023
Work History
IT Support Engineer
Mabati Rolling Mills
01.2023 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
Technical Support Engineer
Iron Chef
09.2021 - 12.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Education
Bachelor of Technology - Computer Networks And Communications
09.2017 - 12.2023
Skills
Remote desktop support
Help desk support
IT asset management
System upgrades
Windows administration
IT documentation
Hardware and software installation
Server management
Virtualization
Cisco router and switch security
Network administration
Backup management
Summary
Offering solid foundation in technical support and genuine eagerness to learn and grow within IT field. Brings basic understanding of networking concepts and system maintenance, coupled with hands-on skills in troubleshooting and customer service. Ready to use and develop these skills in IT Support Engineer role.
Certification
- AWS cloud Practitioner, AWS - 2021
- Huawei certified ICT associate,Huawei - 2020
- Huawei certified ICT associate security,Huawei - 2020
Similar Profiles
Sheila RotichSheila Rotich
Quality Assurance Trainee at Mabati Rolling Mills (MRM)Quality Assurance Trainee at Mabati Rolling Mills (MRM)
Fridah KanyoloFridah Kanyolo
Attachee Supply Chain Officer at Mabati Rolling MillsAttachee Supply Chain Officer at Mabati Rolling Mills
EDWIN MUGAMBIEDWIN MUGAMBI
Quality Assurance Assistant at Mabati Rolling Mills LimitedQuality Assurance Assistant at Mabati Rolling Mills Limited
Teresa KiraguTeresa Kiragu
Project Administrator at Tykon Holdings LimitedProject Administrator at Tykon Holdings Limited
Christine Wambui KariukiChristine Wambui Kariuki
Caregiver at ElvisCaregiver at Elvis