Lance Oganga
Nairobi
Summary
Lance is an experienced Delivery Manager, Program Manager, Senior Project Manager, and Scrum Master with excellent coordination and communication skills. With over 10 years of experience in leadership and management of Projects, Lance is highly effective in overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Lance is passionate about delivering value, delighting customers, and achieving business goals. Lance has a proven track record of leading and growing high-performing teams across Financial Technology firms, startups, and corporate, as well as delivering products from ideation to market launch, growth, and enhancement.
Lance has also experience in consultancy, digital strategy development and execution, quality assurance, test automation, business analysis, product management, change management, and process improvement. Lance is a certified Practical Project Manager (PPM), SAFe 6 Scrum Master (SSM), and Scrum Master Certified (SMC). Lance is also trained in PRINCE2 Foundation and PMP.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Manager
Bring Global
02.2022 - Current
- Coached team members on productivity strategies to accomplish challenging goals.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Leveraged project management processes and tools to define and execute projects.
- Participated in pilot tests and revised programs based on feedback and results.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Built teams to address project goals and objectives for multiple projects.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability realizing 25% additional profit.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Identified program obstacles and communicated possible impacts to team.
Senior Project Manager
Backbase Inc
09.2022 - 02.2023
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Coordinated cross-functional teams of over 20 people to determine timely delivery and compliance of project requirements.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Facilitated workshops to collect project requirements and user feedback.
Scrum Master & Agile Lead
KCB Bank Group
11.2020 - 12.2021
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Led sprint reviews and planning meetings to promote full team engagement.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Worked to provide continuous improvement for product development lifecycle.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Led cross-functional teams to successfully complete IT projects.
- Delivered operational efficiency projects through Robotics Process
- Resolved staff conflicts and identified potential areas of improvement.
- Monitored and tracked project progress to support timely completion.
- Automations (RPA) for automated transaction reversals, and credit scoring checks.
- Updated customers and senior leaders on progress and roadblocks.
- Coordinated with external vendors to deliver IT project components.
- Developed and introduced IT strategies to improve operational efficiency delivering 67% more releases in year 1.
Lead, Scrum Master
Co-operative Bank of Kenya
08.2018 - 11.2020
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity translating to 20% more releases per month.
- Evangelized Agile as strategic asset of culture and business value.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Enabled through coaching cross-functional teams to develop medium-to-complex business / customer/ employee solutions using Agile way of working that integrates business and technical needs
- Helped with defining Open Banking Strategy, Roadmap and Lead Project team in delivery of 150% outlined roadmap items within year 1.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
- Coordinated with external vendors to deliver IT project components.
- Communicated project updates to stakeholders at all levels.
- Led cross-functional teams to successfully complete IT projects.
- Developed and introduced IT strategies to improve operational efficiency.
- Updated customers and senior leaders on progress and roadblocks.
IT Project Manager
Turnkey Africa Ltd
04.2017 - 08.2017
- Developed improved Software delivery processes through instituting Agile delivery methodology and putting in place structured and methodical approach to work package planning, scheduling, and allocation leading to 15% faster time to do customer acceptance testing and production deployment.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Developed project plans identifying key issues, approaches and performance metrics.
- Developed product/project status visibility to all stakeholders through process of daily monitoring and reporting of committed delivery by development team translating to improved team throughput by approximately 20%
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Monitored project performance to identify areas of improvement and make adjustments.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Implemented best practices to drive quality IT project delivery.
Project Manager
Systech Limited
05.2014 - 03.2017
- Developed Project Management Office (PMO) department and institutionalizing project governance culture through collaborative development of Project Management & Software Delivery Frameworks
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Increased revenue portfolio by approximately 10% in 1st year through setting structures and processes to ensure multiple client projects were delivered concurrently
- Developed new revenue lines for Business through establishing and overseeing proper change management process.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Facilitated workshops to collect project requirements and user feedback.
Quality Assurance Consultant
Tezza Business Solutions Ltd
02.2013 - 05.2014
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities growing revenue by 10% YoY.
- Monitored product standards and quality-control programs.
- Developed test plans, decided testing strategies
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Helped in developing and implementing Test suites, which include features like Data Driven, Database Checks, Batch, and Functions
- Assisted in effective defect tracking and reporting to improve communications and reduce delay
- Managed testing tools and resources Managed workflow and processes.
- Administered and supported staging/test environment including network setup and configurations, server and OS setups and configurations - Knowledge transfer and training of system users on newly acquired systems.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Promoted adherence to quality standards by educating personnel on quality control.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Managed QA and test process using Test Tools, including HP-ALM and QC - Software Testing & Product Quality Assurance - Automation of functional testing using Selenium and Robot Framework
- Performed tests and inspections to conform to established standards.
Research Assistant
Research Solutions Ltd
03.2012 - 02.2013
- Helped ensure increased quality research work is churned out to clients, with improved turnaround time for delivery of client projects and increased business portfolio by 10% YoY through business development and maintaining existing client accounts
- Led projects and daily operations of company through managing work streams, vendors, and clients’ needs/expectations
- This role provided opportunity to excel in team management, communicating with both teammates, clients, and vendors, and to act on quality issues and concerns raised by clients
- Maintained up-to-date records of research activities and results for future reference.
Research Assistant
Credible Research Ltd
06.2011 - 02.2012
- Together with research team, managed to define service delivery processes and documented same with 5% increase in expected turnaround times
- Service Level Agreements monitored to ensure that quality and service to clients was top notch
- Planned work of available clients against performance and available resources of company
- This Responsible for managing clients' expectations and gaining trust and confidence through delivery process
- Also helped company identify and document its operational processes, manage work breakdown, enhance service delivery, increase cashflows and increase their customer base.
IT Support Technician
Kenya Industrial Estates Ltd
05.2010 - 08.2010
- Installing, configuring & troubleshoot new hardware and software In-charge of operations at Computer Department Help-desk Coordinate hardware repairs and maintenance
- Responsibility for administering, documenting configuration of system performance tuning and monitoring.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding, reducing support request tickets by 7% every month.
- Performing routine audits of systems and software Performing backups of data - Applying operating system updates, patches, and configuration changes
- Ensuring that network infrastructure is up and running Website development using CMS (Joomla)
- Assisted in selection and disposal of redundant ICT Equipment.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted with updating technical support best practices for use by team.
Education
Bachelor of Law - Law (Pre-Law)
The University of Nairobi
Nairobi, Kenya12.2026
Bachelor of Science - Computer Science
Kenyatta University
Nairobi, Kenya12.2011
Skills
- Time Management
- Vendor Management
- Team Leadership & Management - Cross functional, Distributed and Remote Team Management
- Project Scoping and Initiation
- Projects Change request & Change control
- Project Delivery Planning & Execution
- Business Requirements alignment
- Quality Management
- Project Expense & Benefits tracking and reporting
- Project Risk, Opportunity & Issue Management
- Stakeholder Engagement
- Project Governance and Resourcing
Certification
Practical Project Manager PPM
SAFe 6 Scrum Master Certified, SSM
Scrum Master Certified, SMC
Scrum Fundamentals Certified, SFC
PRINCE2 Foundation
Project Management Professional Trained (PMP)
Timeline
Senior Project Manager
Backbase Inc
09.2022 - 02.2023
Program Manager
Bring Global
02.2022 - Current
Scrum Master & Agile Lead
KCB Bank Group
11.2020 - 12.2021
Lead, Scrum Master
Co-operative Bank of Kenya
08.2018 - 11.2020
IT Project Manager
Turnkey Africa Ltd
04.2017 - 08.2017
Project Manager
Systech Limited
05.2014 - 03.2017
Quality Assurance Consultant
Tezza Business Solutions Ltd
02.2013 - 05.2014
Research Assistant
Research Solutions Ltd
03.2012 - 02.2013
Research Assistant
Credible Research Ltd
06.2011 - 02.2012
IT Support Technician
Kenya Industrial Estates Ltd
05.2010 - 08.2010
Bachelor of Law - Law (Pre-Law)
The University of Nairobi
Bachelor of Science - Computer Science
Kenyatta University
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