LIZ MBUGUA
Assistant Waiter
Nairobi
Summary
Customer-focused hospitality professional with over 5 years of experience, delivering high standards of hospitality in hotel and premium airline lounge food & beverage service. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency. Skilled in fine dining, buffet service, guest relations, hygiene standards and fast-paced operations. Certified in Food & Beverage Service. Seeking an Assistant Waiter position aboard an international cruise ship.
Overview
7
7
years of professional experience
Work History
Waitress
NAS Airport Services – Kenya Airways Business Class Lounge
10.2014 - 03.2019
- Delivered premium dining service to Business Class passengers.
- Ensured buffet presentation and hygiene standards met to enhance guest experience.
- Worked under pressure while ensuring exceptional guest satisfaction.
- Cleared and reset dining tables promptly, contributing to a clean and inviting lounge atmosphere.
- Worked closely with chefs, supervisors, and lounge staff to deliver seamless guest experiences.
- Collaborated with chefs and staff to enhance guest service.
- Cleared and reset dining tables promptly to maintain a clean and inviting lounge environment.
- Maintained buffet presentation and hygiene.
Waitress
Central Park Hotel
05.2012 - 04.2013
- Provided restaurant and banquet service to guests.
- Performed order taking and table service for customers.
- Coordinated with kitchen to ensure timely order delivery and enhance guest satisfaction.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Trained junior staff on operational procedures and service standards, improving overall service quality.
- Trained junior staff on operational procedures and service standards, enhancing team performance.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Conducted regular inventory checks to ensure adequate stock levels of food and beverages for service continuity.
- Facilitated clear communication and collaboration among staff to foster a positive teamwork atmosphere.
Education
Certificate - Food & Beverage Service
Paragon Hospitality Institute
Nairobi, Nairobi Province, KenyaKCSE -
ST. Joan High School
Nairobi, Nairobi Province, KenyaCertificate - Caregiving
Quora Cardek College
Kikuyu, Kiambu District, Kenya11-2024
Skills
Table Service
Menu Knowledge
High volume dining
Point of sale
Customer service
Strong multitasking
Sanitation practices
HACCP Awareness
Restaurant Operations
Team collaboration
Timeline
Waitress
NAS Airport Services – Kenya Airways Business Class Lounge
10.2014 - 03.2019
Waitress
Central Park Hotel
05.2012 - 04.2013
Certificate - Food & Beverage Service
Paragon Hospitality Institute
KCSE -
ST. Joan High School
Certificate - Caregiving
Quora Cardek College