Livingstone Nyamawi

xperts

• Recommended products based on solid understanding of individual customer needs and preferences.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Maintained supply levels in counter and customer areas to meet typical demands.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Trained new employees in groups and in one-on-one scenarios.
• Made and served brand-specific café beverages per day with speed, quality and consistency.
• Upsold specialty items with beverages, increasing store sales.
• Cleaned counters, machines, utensils and seating areas daily.
• Engendered customer loyalty by remembering personal preferences and allergy information.
• Controlled line and crowd with quick, efficient service.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Constantly expanded personal knowledge of coffee styles and varieties.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Prioritized drink requests while managing interruptions.
• Maintained regular and consistent attendance and punctuality.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
• Set and achieved goals for professional development and advancement.
• Developed and demonstrated skillful and creative latte art to engage customers.
• Educated coworkers and customers about new products.
• Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
• Complied with standards for merchandising, stocking and storing product.

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Examples from our experts

• Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Stayed up-to-date on menu changes to help customers make food choices.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

SAVE & NEXT

Examples from our experts

• Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Stayed up-to-date on menu changes to help customers make food choices.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

xperts

• Kept server areas clean and stocked to increase efficiency while working tables.
• Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
• Checked identification for minimum age for sale of alcoholic beverages.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Stayed up-to-date on menu changes to help customers make food choices.
• Suggested appropriate food and drink pairings to increase per-ticket sales.
• Prepared specialty desserts for customers for special occasions.
• Monitored dining rooms for seating availability as well as service, safety and well-being of guests.