LIVINGSTONE MWACHOFI

Work History

ASSISTANT RESTAURANT MANAGER

KAREN BLIXEN COFFEE GARDEN AND COTTAGES

06.2022 - Current

INCHARGE OF RESTAURANT OPERATIONS
KEY AREAS OF CONCERN;
Bar operations
Fine dining operations
Guest experience and feedback check
SOPs checking, review and enforcement
Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
Supervised all areas of restaurant to keep it clean and well-maintained.
Identified team weak points and implemented corrective actions to resolve concerns.
Conducted regular meetings with staff to discuss performance and address any issues.
Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Immediately resolved issues with patrons by employing careful listening and communication skills.

RESTAURANT MANAGER

MAANZONI LODGE

07.2020 - 05.2022

INCHARGE OF RESTAURANT AND BANQUETING OPERATIONS
KEY AREAS OF OPERATION;
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Improved overall customer satisfaction by implementing new service standards and staff training programs.
Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.

FOOD AND BEVERAGE SUPERVISOR

MAANZONI LODGE

12.2019 - 06.2020

Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.

SENIOR WAITER

HEMINGWAYS NAIROBI

02.2018 - 04.2019

Coordinated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
Consistently exceeded sales goals by utilizing deep knowledge of the menu offerings as well as staying up-to-date on current promotions.
Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
Conducted regular pre-shift meetings to review daily specials, promotions, and any relevant updates from management.

WAITER

TAMARIND GROUP

03.2015 - 01.2018

Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Complied with all company policies regarding uniform standards, punctuality, and professionalism.

BAR TENDER

LEONARDO’S RESTAURANT

05.2008 - 08.2013

Kept bar presentable and well-stocked to meet customer needs.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

BAR TENDER

LTI – KASKAZI BEACH HOTEL

06.2001 - 05.2003

Kept bar presentable and well-stocked to meet customer needs.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.

BAR TENDER

OCEAN VILLAGE CLUB

06.1998 - 06.2000

Kept bar presentable and well-stocked to meet customer needs.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Summary

Overview

Work History

ASSISTANT RESTAURANT MANAGER

RESTAURANT MANAGER

FOOD AND BEVERAGE SUPERVISOR

SENIOR WAITER

WAITER

BAR TENDER

BAR TENDER

BAR TENDER

Education

No Degree - FOOD AND BEVERAGE SUPERVISION

Skills

Additional Information

Certification

Accomplishments

Timeline

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