Lisper Mukamati
Customer Service Agent
Nairobi
Summary
A highly motivated and customer-focused individual with 2 years of experience in customer service and passenger handling. Eager to transition into dynamic and rewarding role as an Emirates cabin crew member, offering excellent interpersonal skills, a strong work ethic, the ability to thrive in fast-paced, multicultural environments.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Tradewinds Aviation Services
01.2023 - Current
- Helped large volume of passengers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with passengers, ensuring positive experiences.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Flight Operations & Dispatch
Kenya Aeronautical College
Wilson Airport, Nairobi 04.2001 -
Skills
Excellent communication and interpersonal skills
Teamwork orientated
Strong problem-solving abilities
Fluent in spoken and written English
High adaptability
Accomplishments
During my two years at Tradewinds Aviation Services, I gained hands-on experience in multiple roles, including check-in counter operations, PRM (People with Reduced Mobility) assistance, lounge services, reception duties, and meet-and-assist. While most individuals specialize in just one of this areas, I successfully mastered them all.
Timeline
Customer Service Agent
Tradewinds Aviation Services
01.2023 - Current
Flight Operations & Dispatch
Kenya Aeronautical College
04.2001 -
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