Lisa Mwende Kadenge
Underwriting & Operations
Summary
Reliable business professional with experience in underwriting operations, data processing and client relationship management in the medical insurance sector. An Operations Specialist committed to streamlining business processes that improve efficiency and realize high-quality outcomes that ensure client retention and customer success.
Overview
5
5
years of professional experience
Work History
Associate Consultant
Prosterity Insurance Agency
3 2023 - 08.2023
- Compile research data and give professional presentations highlighting finds and recommended optimizations.
- Undertaking of various projects under guidance and supervision of chief consultant.
- Supported clients with business analysis, documentation, and data modeling.
- Preparing of slides and presentations for training of members for more product awareness
- Managing of key client accounts and ensuring clients are well serviced and all queries are resolved
Risk Consultant
Zamara Risk and Insurance Brokers
02.2022 - 02.2023
- Raising of provisional debits and quotes for new business and renewals and sharing with clients
- Reduction in debtor days by ensuring no outstanding debt is above 120 days
- Ensuring Collected premiums are accurately captured and allocated
- Carrying out reconciliation exercises with the underwriter to ensure closeouts
- Preparing Financial close out reports for accounts
- Performing quality checks on rates and benefits for all existing clients.
- Ensuring all client queries are addressed and resolved on time
- Organizing follow up meetings with clients to ensure the running of accounts are smooth as per their expectations.
Corporate Medical Underwriter
Jubilee Insurance Company
07.2018 - 07.2021
- Maintaining up to date data and accurate membership database for all medical schemes
- Verification of client membership data
- Adding members into medical covers as requested by different clients.
- Follow up with clients to make sure correct information is provided for members
- Preparation and issuing of invoices within stipulated Timelines to the client while observing due process
- Coordination, preparation, and dispatch of medical and smart cards (new members and card replacements) within stipulated timelines
- Attending to customers and addressing their queries within the set turnaround time
- Assessing Risks and any fraudulent cases during onboarding of medical business.
Data Entry Officer
Jubilee Insurance Company
02.2018 - 06.2018
- Registration of claims into the system
- Checking and confirming member validity and benefits
- Vetting and confirming validity of services given by service providers
- Advising approvers on any peculiarities noted in the claims from group providers
- Flagging any fraudulent cases while assessing claim
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
Education
Bachelor of Science - Actuarial Science
Strathmore University
04.2014 - 2018.04
Kenya Certificate of Secondary Education (KCSE -
MaryHill Girls High School
01.2010 - 2013.04
Kenya Certificate of Primary Education (KCPE -
SOS Hermann Gmeiner School
01.2001 - 2009.04
Skills
Effective Communication
Process Analysis
Client Relationships
Process Improvement
Operations Analysis
Teamwork and Collaboration
Problem-Solving
Hobbies
I enjoy reading books, cooking and travelling. I also really love spaces where I can mentor young girls on identity and self-worth.
Timeline
Risk Consultant
Zamara Risk and Insurance Brokers
02.2022 - 02.2023
Corporate Medical Underwriter
Jubilee Insurance Company
07.2018 - 07.2021
Data Entry Officer
Jubilee Insurance Company
02.2018 - 06.2018
Bachelor of Science - Actuarial Science
Strathmore University
04.2014 - 2018.04
Kenya Certificate of Secondary Education (KCSE -
MaryHill Girls High School
01.2010 - 2013.04
Kenya Certificate of Primary Education (KCPE -
SOS Hermann Gmeiner School
01.2001 - 2009.04
Associate Consultant
Prosterity Insurance Agency
3 2023 - 08.2023
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