Summary
Overview
Work History
Education
Skills
Websites
Hobbies
Timeline
Generic

LINOS ODUOR

INFORMATION TECHNOLOGY
BUSIA

Summary

Dynamic Recovery Officer with a proven track record at DEMULLA INVESTMENTS LIMITED, excelling in debt negotiation and client relationship building. Achieved a significant increase in recovery rates through innovative strategies and exceptional customer service. Skilled in financial counseling and compliance, fostering trust while driving successful outcomes in challenging situations.

Developed skills in fast-paced IT environment with focus on data analysis and systems optimization. Demonstrates ability to adapt and apply technical knowledge across various fields. Seeking to leverage analytical skills and IT expertise in new and challenging role.

Experienced with IT system analysis and optimization. Utilizes technical expertise to enhance system performance and support IT projects. Knowledge of problem-solving and technical troubleshooting to ensure seamless operations.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Recovery Officer

DEMULLA INVESTMENTS LIMITED
01.2023 - 07.2024
  • Implemented innovative recovery strategies that increased the success rate of collections while maintaining a positive customer experience.
  • Negotiated settlements with debtors that resulted in mutually beneficial arrangements while protecting company interests.
  • Maintained detailed records of all collection activities, ensuring accurate reporting and proper case documentation.
  • Improved company''s recovery rate by efficiently managing a portfolio of overdue loans and credit card accounts.
  • Trained new team members on best practices in collections and recovery, contributing to their professional development and success within the department.
  • Developed strong relationships with clients, fostering trust and promoting positive outcomes during the recovery process.
  • Contributed to risk management initiatives by identifying potential issues within loan portfolios and recommending appropriate action plans.
  • Exceeded monthly targets consistently throughout the tenure due to consistent follow-up activities combined with effective negotiation skills.
  • Conducted thorough research on debtor profiles to develop tailored approaches for debt recovery campaigns.
  • Acted as a liaison between clients and other departments within the company, ensuring seamless communication and facilitating prompt resolution of any disputes.
  • Collaborated with legal teams to initiate legal actions against non-compliant debtors, resulting in successful recoveries.
  • Provided exceptional customer service during challenging conversations, balancing empathy with firmness to achieve desired results.
  • Assessed debtors'' financial situations and crafted customized payment plans, enhancing the likelihood of successful repayments.
  • Supported clients with compassionate, empathetic face-to-face counseling.

Collection Officer

DEMULLA INVESTMENTS LIMITED
10.2021 - 12.2022
  • Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
  • Documented all daily collections and delinquent account activities by uploading information to company's database.
  • Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
  • Negotiated payment arrangements with clients, resulting in increased revenue for the company.
  • Contacted delinquent members by phone, email and mail to determine reasons for delinquency.
  • Worked closely with delinquent members to develop plan of payment in order to rectify outstanding accounts.
  • Provided comprehensive client support throughout the collections process by addressing inquiries promptly and offering solutions as needed.
  • Partnered with credit departments to review accounts for accuracy and potential adjustments, optimizing billing processes.
  • Built rapport with clients through consistent follow-up and diligent case management, fostering positive relationships.
  • Implemented timely escalation procedures when necessary, ensuring prompt attention is given to high-risk accounts.
  • Determined when repossession would be best course of action, preparing appropriate documentation for [Type] process.
  • Minimized legal action by effectively negotiating settlements between debtors and creditors.
  • Conducted thorough investigations to locate hard-to-find debtors, leading to successful recoveries.
  • Streamlined the collections process for improved payment rates and reduced delinquencies.
  • Collaborated with team members to identify new tactics and improve overall collection success rates.

Sales Officer

DEMULLA INVESTMENTS LIMITED
06.2021 - 10.2022
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about [Product or Service].
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Trained junior sales staff, mentoring them on best practices and strategies for success.
  • Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
  • Identified and qualified new distributors to increase market share in key territories.
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Implemented systems and procedures to increase sales.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed accounts to retain existing relationships and grow share of business.

Education

Bachelor of Science - Information Technology

UNIVERSITY OF ELDORET
Eldoret, Uasin Gishu, Kenya
04.2001 -

High School Diploma -

ST MATHIAS BUSIA SECONDARY SCHOOL
Busia
04.2001 -

Skills

Legal compliance

Financial counseling

Loan restructuring

Debt negotiation

Collection strategies

Asset recovery

Credit analysis

Client relationship building

Documentation

Basic maintenance skills

Self motivation

Teamwork

Teamwork and collaboration

Customer service

Microsoft office

Multitasking

Time management

Multitasking Abilities

Adaptability and flexibility

Workflow management

Documentation management

Database management

Documentation accuracy assurance

Customer service-focused

Goal oriented

Compliance awareness

Hobbies

  • Playing Scrabble
  • Reading
  • Eating
  • Sleeping and
  • Singing

Timeline

Recovery Officer

DEMULLA INVESTMENTS LIMITED
01.2023 - 07.2024

Collection Officer

DEMULLA INVESTMENTS LIMITED
10.2021 - 12.2022

Sales Officer

DEMULLA INVESTMENTS LIMITED
06.2021 - 10.2022

Bachelor of Science - Information Technology

UNIVERSITY OF ELDORET
04.2001 -

High School Diploma -

ST MATHIAS BUSIA SECONDARY SCHOOL
04.2001 -

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