Summary
Overview
Work History
Education
Skills
Timeline
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Linet Wambui

Nairobi

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

17
17
years of professional experience
8
8
years of post-secondary education

Work History

Medical Claims Processor

Neema Hospital K.sukari
Nairobi
05.2018 - Current
  • Followed up on potentially fraudulent claims initiated by claims representatives.
  • Managed large volume of medical claims on daily basis.
  • Reported policy changes and company conditions affecting customer satisfaction.
  • Reviewed provider coding information to report services and verify correctness.
  • Responded to correspondence from insurance companies.
  • Evaluated accuracy and quality of data entered into agency management system.

Customer Care Manager

Neema hospital
Nairobi
07.2020 - Current
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Established performance and service goals and held associates accountable for individual performance.
  • Developed new employees and on-going performance assessment of current employees.

Procurement Assistant

Neema Hospital
Nairobi
03.2017 - 06.2021
  • Prepared rosters of suppliers and service providers to elicit quotes and bid information for supplies, inputs and services.
  • Assisted in evaluating and analyzing offers received from suppliers and service providers.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
  • Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.

Pharmacy Technician

Neema Hospital
Nairobi
05.2014 - 09.2018
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries and records for controlled drugs.
  • Counted, measured and compounded medications following standard procedures.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

Pharmacy Assistant

Ariquest Chemist
Nairobi
08.2011 - 10.2012
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Received incoming supplies and stocked in correct locations.
  • Verified order information against computer database.
  • Merchandised over-the-counter goods and rotated stock.

Education

Ngara Girls High School
Nairobi,Kenya
01.1998 - 12.2001

Pharmacy Technology

Step Up Training Institute
Nakuru, Kenya
01.2003 - 12.2006

Executive Assistant And Executive Secretary Skills

Alison Online Training
02.2021 - 02.2021

Digital Media

Google Digital Marketing
02.2021 - 02.2021

Skills

Customer Relations

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Timeline

Executive Assistant And Executive Secretary Skills

Alison Online Training
02.2021 - 02.2021

Digital Media

Google Digital Marketing
02.2021 - 02.2021

Customer Care Manager

Neema hospital
07.2020 - Current

Medical Claims Processor

Neema Hospital K.sukari
05.2018 - Current

Procurement Assistant

Neema Hospital
03.2017 - 06.2021

Pharmacy Technician

Neema Hospital
05.2014 - 09.2018

Pharmacy Assistant

Ariquest Chemist
08.2011 - 10.2012

Pharmacy Technology

Step Up Training Institute
01.2003 - 12.2006

Ngara Girls High School
01.1998 - 12.2001

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Linet Wambui