LINDA ASHA DIANA GWIYO
Customer Support
Nairobi,30
Summary
PROFILE SUMMARY Meticulous and self-driven professional dedicated to pursuing the highest quality of customer service. 5+ years’ exceptional track record of handling outbound, and inbound calls for support. Deep insight into servicing customers’ calls for complaints and assistance, along with the exceptional ability to perform upselling duties to ensure that both company and self-targets are met.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
CUSTOMER SER
UNAITAS SACCO
02.2019 - Current
- Overall Purpose: Responsible for answering queries, and handling complaints and problems professionally and politely to ensure effective resolution and customer satisfaction
- Customer Service
- Handles various routine inquiries received by phone and emails from internal and external stakeholder/Telephone management
- Directs queries to relevant officers and ensures that feedback is promptly given
- Follows up on queries directed to relevant officers to ensure that Sacco SLA’s are adhered to
- Reporting
- Provides daily reports to supervisor on matters not closed and other matters that require attention
- Product Knowledge
- Gathers knowledge of all products in the Sacco and provides members with product and service information
- Linda Gwiyo CV
Education
Bachelor Of Arts - Economics & Psychology
Kenyatta University
Kitui Campus 09.2012 - 04.2016
Skills
Customer Serviceundefined
Timeline
CUSTOMER SER
UNAITAS SACCO
02.2019 - Current
Bachelor Of Arts - Economics & Psychology
Kenyatta University
09.2012 - 04.2016
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