Linda Imali Moturi
Summary
Dynamic and customer-focused Front Desk Agent with over 4 years of experience in the hospitality industry across luxury hotels and lodges. Recognized for delivering exceptional guest experiences, optimizing front office operations, and leading teams under high-demand conditions. Skilled in communication, problem -solving, and handling customer feedback to maintain high satisfaction levels. Passionate about driving operational excellence and building positive guest relations.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Front Desk Agent
Ashni Mara Camp
06.2025 - Current
- Posting bills and keeping guest folios up to date
- Receiving payments from guest and clearing pending bills to guest accounts
- Checking out guest and clearing them out of the system
- Performing night audit process
- Creating pm accounts and transfer all pending bills to city ledgers
Front Desk Agent
Ashnil Samburu Camp
12.2021 - 05.2025
- Welcomed and assisted guests with check-in/check-out, ensuring smooth and efficient service.
- Resolved guest complaints quickly, improving satisfaction and retention.
- Managed reservations, payments, and front desk operations with accuracy.
- Collaborated with cross-functional teams to optimize guest experiences.
- Key Achievement: Voted Best Employee 2023 for exceptional service delivery and teamwork.
Front Desk Agent
Ashnil Aruba Lodge
08.2021 - 11.2021
- Handled guest check-ins/outs, cashiering, and reservations.
- Trained and led front desk staff during peak tourist seasons.
- Reduced guest wait times by optimizing check-out procedures.
- Ensured financial accuracy with zero audit discrepancies.
Intern
Ashnil Aruba Lodge
09.2019 - 01.2020
- Gained hands-on exposure in guest service, housekeeping, and front desk operations.
Intern
Sirikwa Hotel
09.2017 - 12.2017
- Trained in various departments, including:
- Food production
- Food and Beverage service
- Stores and control
- Housekeeping i.e. Laundry and rooms
- Front office operations.
Education
Catering & Accommodation Operations - KNEC
African Institute of Research and Development Studies
01.2019
KSCE - undefined
Saisi Girls Secondary School
01.2015
KCPE - undefined
Moi Marula Primary School
01.2011
Skills
Guest Relations & Customer Service
Accomplishments
- Best Employee, Ashnil Samburu Camp the year 2023, recognized for outstanding performance, dedication, and commitment to excellence
- Completed First Aid training and acquired a certificate
- Successfully reduced guest wait times during check-out
- Built strong guest relations contributing to repeat business and positive TripAdvisor reviews
- Consistently received positive feedback from guests on my friendly and efficient service
- Improved guest satisfaction ratings through proactive issue resolution and personalized service
References
- Florence Atieno, Camp Manager, Ashnil Samburu, 0725928833
- Grace Asiyo, Camp Manager, Ashnil Mara, 0725823909
- Grace Nyawira, Ashnil Reservations, 0708768649
- Luisa Odawa, Lecturer, African Institute of Research & Development Studies, 0722583848
Personal Information
- Hobbies: Traveling, Fitness & Wellness, Outdoor Activities, Learning Languages
- Nationality: KENYAN
Training Internship Experience
- Hotel Training program, Sirikwa Hotel, Eldoret, 2017-09-01, 2017-12-31, Food production, Food and Beverage service, Stores and control, Housekeeping i.e. Laundry and rooms, Front office operations.
- Internship, Ashnil Aruba Lodge, 2019-09-01, 2020-01-31, Gained hands-on exposure in guest service, housekeeping, and front desk operations.
Timeline
Front Desk Agent
Ashni Mara Camp
06.2025 - Current
Front Desk Agent
Ashnil Samburu Camp
12.2021 - 05.2025
Front Desk Agent
Ashnil Aruba Lodge
08.2021 - 11.2021
Intern
Ashnil Aruba Lodge
09.2019 - 01.2020
Intern
Sirikwa Hotel
09.2017 - 12.2017
KSCE - undefined
Saisi Girls Secondary School
KCPE - undefined
Moi Marula Primary School
Catering & Accommodation Operations - KNEC
African Institute of Research and Development Studies