Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
Generic

LINDA AKINYI

Summary

PERSONAL STATEMENT I am highly organized and self-driven individual, personable and energetic receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling, hotel administration

Overview

1
1
year of professional experience

Work history

Guest relations officer and Receptionist

Treat House Resort
Rongo, Migori
03.2023 - Current
  • Offering professional, efficient point-of-sale service to minimize queuing time and maximize customer satisfaction.
  • Handling incoming walk-in customers, phone calls, appointments and messages.
  • Assisted customers on shop floor, locating items and taking payments.
  • Maintained up-to-date knowledge of store offerings to provide accurate information to customers queries.
  • Resolved customer issues efficiently, seeking support from supervisor when necessary.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Supported smooth workflow by helping staff across multiple store areas.
  • Address customer' needs and concerns efficiently and effectively to turn unhappy customers into return guests.
  • Provided professional customer service, offering can-do attitude to all requests.
  • Manage guest bookings and reservations.

Intern trainee

Jacaranda Indian Ocean Beach Resort,
Diani, Kwale
12.2022 - 03.2023
  • Registration of guests and assigning rooms
  • Maintain an inventory of reservation, vacancies and room assignments
  • Answer enquiries regarding hotel services, provide assistance and respond to guests’ complaints
  • Responsible for maintaining the hygiene and appearance of the hotel
  • Preparation of simple food items like vegetable preparation, salads, cold starters
  • Servicing and maintaining the guest rooms and replenishing stock as and when needed.
  • Work according to established health and safety guidelines. Kept the kitchen area clean and hygienic.
  • Sorted, labeled and filed documents by alphabetical order to maintain consistency.
  • Managed calendar and scheduled appointments for executives to attend meetings.
  • Created presentations and important documents for staff meetings.
  • Answered phone enquiries and directed phone calls to specific departments.
  • Communicated with customers regarding products and services to raise brand awareness.
  • Performed clerical tasks to provide assistance for executives.
  • Monitored stock to maintain consistent supply for inventory.

Front office and customer care representative

Zinco Kenya
Athi River, Machakos
  • Offered knowledgeable, friendly support to in-office guests.
  • Assisted visitors with completing and submitting paperwork.
  • Kept reception area clean and organised to uphold professional office reputation.
  • Oversaw office supply orders and replenished stock for staff use.
  • Properly sorted, organized and filed documents
  • Coordinated incoming and outgoing packages and mail to facilitate distribution.

Education

A Graduate -

Marianist Technical institute Ukunda
2023

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Shunem Girls Lanet
2017

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Umoja Primary
2013

Skills

  • Customer-service orientated
  • Organisation and efficiency
  • Active listening
  • Flexible
  • Document control
  • Clean and neat
  • Interpersonal communications
  • Telephone skills
  • Data entry

Additional Information

  • my competence.

Languages

English
Fluent
Swahili
Fluent

Timeline

Guest relations officer and Receptionist

Treat House Resort
03.2023 - Current

Intern trainee

Jacaranda Indian Ocean Beach Resort,
12.2022 - 03.2023

Front office and customer care representative

Zinco Kenya

A Graduate -

Marianist Technical institute Ukunda

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Shunem Girls Lanet

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Umoja Primary

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LINDA AKINYI