Travelling, Volunteering, Charity work or community service
Linda Adalla
Massage Therapist
Nairobi,Kenya
Summary
At Navy Exchange (NEX), I leveraged my expertise in Swedish massage and exceptional interpersonal skills to enhance client well-being and satisfaction. Through personalized treatments and education on self-care, I significantly increased repeat business. My commitment to continuous learning and collaboration with healthcare professionals underscored my dedication to holistic health and client recovery.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level massage therapist position. Ready to help team achieve company goals.
Knowledgeable massage therapist with 14 years of experience offering professional massage treatments to relieve muscle discomfort and aid relaxation. Practiced in wide-ranging massage techniques and methods. Service-minded, patient and flexible in challenging environments. with sincere and warm approach to massage.
Contributes to supportive team environment to advance massage skills and education. Dedicated to promoting health, healing and well-being through therapeutic massage remedies.
Professional therapist with solid experience and strong commitment to delivering top-tier results. Skilled in various massage techniques, pain management, and client wellness. Known for collaboration, adapting to changing needs, and achieving client satisfaction. Reliable, with focus on creating serene and therapeutic environment.
Licensed Massage Therapist certified in multiple techniques. Continuously trains in massage methods to give clients best possible experiences and results. Empowers and supports clients dealing with stress and physical ailments.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Massage Therapist
Navy Exchange (NEX)
03.2015 - 11.2024
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Promoted wellness by educating clients on self-care and stress management techniques.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy, Thai herbal compress therapy,body wraps and body scrubs during appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Maintained client treatment records and designed long-term care programs for return customers.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
- Improved overall client well-being with customized aromatherapy blends during massage sessions.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Utilized feedback from clients to refine massage techniques and treatment approaches, continually improving service quality.
- Engaged in continuous professional development to stay abreast of latest trends and techniques in massage therapy.
- Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
- Improved client mobility with targeted therapeutic massage, addressing specific musculoskeletal issues.
- Collaborated with healthcare professionals to integrate massage therapy into broader treatment plans, optimizing patient recovery.
- Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
- Prepared oils and lotions for massages.
- Performed sanitization tasks to keep massage environment clean and safe.
- Utilized reflexology,shiatsu massage,reiki massage therapy techniques to provide options to customers.
- Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
Education
Master of Arts - Beauty Therapy And Hairdressing
Beauty Point College
Nairobi, Kenya 04.2001 -
Skills
Swedish massage
Certification
RMT - Registered Massage Therapist
Interests
Timeline
Massage Therapist
Navy Exchange (NEX)
03.2015 - 11.2024
Master of Arts - Beauty Therapy And Hairdressing
Beauty Point College
04.2001 -
RMT - Registered Massage Therapist
CPR and AED First Aid
Diploma in Food Safety
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