Linda Adalla
Nairobi
Summary
Dynamic Beauty Therapist and Housekeeper with a proven track record at Hotel PanAfrique and Navy Exchange, specializing in lash and brow maintenance and exceptional customer service. Expert in employing deep cleaning techniques and aromatherapy to enhance client satisfaction and comfort. Skilled at upselling, increasing sales by over 20%, and fostering positive customer relationships through effective communication and detailed attention to cleanliness and safety protocols.
Motivated and efficient professional specializing in cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes.
Highly organized Housekeeper with experience in maintaining cleanliness, sanitation and orderliness of hotel rooms and common areas. Possess skills in time management, multitasking, and high-quality customer service. Previous roles involved deep-cleaning tasks, inventory management, and collaboration with cross-functional teams to ensure guest satisfaction. Demonstrated success in contributing to positive guest experiences through proactive communication and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Beauty Therapist
Navy Exchange
Camp Lemonnier
03.2015 - 11.2025
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Advised customers on how to care for their skin between visits to ensure optimal results from treatments received.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Conducted pre-treatment consultations to assess client's needs and provide relevant information regarding available options.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Scheduled appointments for customers using internal software system.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Emptied wastebaskets and replaced liners.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Inspected rooms for cleanliness prior to guest arrival.
- Provided assistance with laundry services when needed.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Housekeeper
Panafrique Hotel
Mogadishu
02.2011 - 12.2014
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Assisted in laundry services including washing, drying, and folding linens.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Returned rooms to occupant-ready status to satisfy future guests.
- Interacted pleasantly with clients and guests when performing daily duties.
- Disinfected telephones, light switches and other frequently touched objects.
- Swept and damp-mopped private stairways and hallways.
- Communicated with customers about requests for additional supplies or cleaning services.
- Followed safety procedures when handling hazardous materials.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Reported any maintenance issues or damage to supervisors immediately.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Sorted and counted linens and organized in storage areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Reported damage or theft of hotel property to management.
- Scrubbed kitchen appliances, countertops and fixtures.
- Ensured that all health standards were met during cleaning operations.
- Responded to requests from guests regarding housekeeping needs.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Waxed and polished wood furnishings to restore faded appearance.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Provided information about hotel services upon request from guests.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Observed proper use of chemicals when cleaning various surfaces.
- Changed bed linens and towels, tidied up rooms.
- Inspected furniture for damage or stains in between guest stays.
Education
Diploma - Housekeeping Tasks And Procedures
Alison
Ireland02-2025
Diploma - Food Safety
Alison
Ireland01-2025
Certificate - CPR/AED/First Aid
National CPR Foundation
USA10-2024
Certificate - Occupational Health And Safety
OSHA ACADEMY
USA01-2024
Diploma - Hairdressing, Beauty And Hospitality
Beauty Point( Hairdressing, Beauty And Hospitality
Nairobi10-2010
Certificate of Merit - Microsoft Office Suites
Umoja Computer College
Nairobi06-2010
High School Diploma -
Soweto Baptist High School
Nairobi10-2008
Skills
- Lash and brow maintenance
- Waxing and hair removal techniques
- Skin analysis expert
- Sales and upselling
- Aromatherapy
- Appointment scheduling
- Linen replenishment
- Ergonomics and safety training
- Safe cleaning with chemicals
- Deep cleaning
- Restroom detailing
- Linen replacement
- Cleaning techniques
- Mopping and sweeping
- Dusting
- Bloodborne pathogens
- Window cleaning
- Customer service-focused
- Budget control
- Excellent oral and written communication
- Fluent in English
- Basic maintenance
- Vacuuming
- Deep cleaning expertise
- Detail-oriented
- Quality assurance
- Glass and window washing
- Chemical handling
- Customer service
- Ironing clothing
- Tile and grout care
- Ceiling fan cleaning
- Safety protocols
- Towel replenishment
- Polishing surfaces
- Guest relations
- Eco-friendly cleaning
- Cleaning bathrooms
- Sorting and washing laundry
- Ironing and folding
- Hazardous chemical training
- Sanitization techniques
- Laundry management
- Housekeeping
- Staff training
Languages
English
First Language
Accomplishments
2014 -2022: Awarded annual First Aid Training Certificates
2016, 2019, 2022: Awarded Employee of the Year.
Affiliations
- Traveling.
- Volunteer/community work.
- Reading all manners of books from Sci-Fi to Autobiographies, Biographies, Self help books etc
References
References available upon request.
Timeline
Beauty Therapist
Navy Exchange
03.2015 - 11.2025
Housekeeper
Panafrique Hotel
02.2011 - 12.2014
Diploma - Housekeeping Tasks And Procedures
Alison
Diploma - Food Safety
Alison
Certificate - CPR/AED/First Aid
National CPR Foundation
Certificate - Occupational Health And Safety
OSHA ACADEMY
Diploma - Hairdressing, Beauty And Hospitality
Beauty Point( Hairdressing, Beauty And Hospitality
Certificate of Merit - Microsoft Office Suites
Umoja Computer College
High School Diploma -
Soweto Baptist High School
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