Lincy Cherop Chesori
Project Management
Nairobi
Summary
Results-driven individual with a solid track record of delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Care
Eldoret Hospital
Eldoret
10.2022 - 12.2024
- Handling customer queries and complaints.
- Ensuring customer satisfaction by prompt patient verification and registration
- Assisted in training new team members regarding customer care processes and procedures.
- Identified areas for improvement when it comes to providing quality customer care.
- Evaluated existing processes and procedures related to customer care operations in order to suggest improvements where needed.
Administrative Officer (intern)
County Government of Bungoma
Bungoma
02.2022 - 09.2022
- Compile data on development activities in the devolved unit.
- Ensure payment of utility bills.
- Facilitate logistics for meetings, conferences, and special events.
- Dissemination of information and policies to the public.
- Ensure general maintenance of the building and furniture.
- Monitored office services mailbox for business support needs and requests.
- Preparing and submitting timely reports, and presentations/proposals.
Customs Officer (intern) - Customs & Border Control
Kenya Revenue Authority
Eldoret
01.2021 - 12.2021
- Export verification and generation of road manifest-C2 after verification
- Supporting the export examination and witnessing processes to enhance transit compliance.
- Compilation of weekly and monthly reports on export entries.
- Issuing customs accountable documents: Customs seals, EAC forms, COMESA forms, and EURO 1 forms.
- Preparation of revenue reports: Border Control and Enforcement (BCE) report, dashboard report, enforcement dashboard, and Rei Dashboard reports.
- Processed documents including entry forms, declarations, invoices, certificates of origin, and commercial bills of lading.
- Prepared reports documenting any violations found during inspections or searches.
- Verification of daily payments from F147s, and preparing the daily revenue report.
- Participating in monthly stock-taking processes at KPC and submission of reports on the same.
- Management of office files and registers (receiving, recording, and filing).
Industrial Attachment
Ministry of Housing and Physical Planning
Bungoma
05.2018 - 08.2018
- Company Overview: County Government of Bungoma
- Maintaining physical planning records
- Drafting Part Development Plans (PDPs)
- Conducting site inspections
- Preparing zoning plans and site layout plans
- Preparing development briefs (change of user & extension of use)
- Vetting building plans and submission schemes
- Processing of development application
- County Government of Bungoma
Education
Master of Science - Project Monitoring & Evaluation
Kenyatta University
true07-2027
BA - Urban and Regional Planning with I.T.
Maseno University
Kenya04.2019
Kenya Certificate of Secondary Education -
Singore Girls High School
Kenya01.2014
Skills
Technical skills
- Project management
- Data analysis and statistical tools (SPSS, Excel, KoboToolbox, ODK Collect
- Geospatial analysis: ArcGIS (basic proficiency)
- Customer service
- Physical planning
- Policy advocacy (intermediate)
- Project planning (advanced)
- Customs administration
Soft skills
- Critical and analytical thinking
- Teamwork and collaboration
- Time management and work prioritization
- Communication and team leader
- Stakeholder engagement
Certification
- Certificate in Ocean Literacy Training for Architects and Urban Planners, Intergovernmental Oceanographic Commission of UNESCO (IOC), 07/01/23
- Certificate in Policy Development and Advocacy, University of Washington, 09/01/21
- Certificate in Computer Applications, Petanns Driving School and Computer College, 06/01/15
Professional Referees
- Ms. Phyllis Mzakie, supervisor, Eldoret Hospital, mzakie10@gmail.com, +254725775823
- Ms. Mercy Kisuya, Principal Administrative Officer, County Government of Bungoma, kisuyamercy@gmail.com, +254701325845
- Mr. Gideon Kiprop, immediate supervisor, Kenya Revenue Authority (NRR, KPC Eldoret), gideon.kiprop@kra.go.ke, +254721464128
Personal Information
- Date of Birth: 04/04/95
- Gender: Female
- Nationality: Kenyan
- Marital Status: Single
Languages
Fluent (verbal and written), fluent (verbal and written)
Trainings And Sensitizations
- Ocean Literacy for Architects and Urban Planners, 06/01/23, UNESCO
- Anti-Illicit Trade Sensitization Workshop, 02/09/21, British American Tobacco (BAT)
- Counter-Terrorism and Fire Safety Measures, 02/10/21, KRA Security Official
Ambition And Perspective
Academic Excellence, Leadership, Service to Humanity and the Society, Career Development, Appropriate Competencies (SKAV: Skills, Knowledge, Attitude and Values), Innovation
Affiliations
- Volunteered in data collection, site assessments and preparation of layout plans post COVID
- I was an active participant in a community-based organization focusing on youth development initiatives during my undergraduate studies
- I was part of a guiding and counseling team in high school, advocating for self-awareness and embracing the dynamics of life
Accomplishments
- Awarded a certificate of recognition for being a great team player in guidance and counseling
- Recognized for outstanding customer care service, and for being proactive during site assessments and sensitization forums
- Volunteer recognition certificate, Bungoma County Physical Planning Office-2020
Languages
English
First Language
Timeline
Customer Care
Eldoret Hospital
10.2022 - 12.2024
Administrative Officer (intern)
County Government of Bungoma
02.2022 - 09.2022
Customs Officer (intern) - Customs & Border Control
Kenya Revenue Authority
01.2021 - 12.2021
Industrial Attachment
Ministry of Housing and Physical Planning
05.2018 - 08.2018
Master of Science - Project Monitoring & Evaluation
Kenyatta University
BA - Urban and Regional Planning with I.T.
Maseno University
Kenya Certificate of Secondary Education -
Singore Girls High School
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