Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Industry Expertise
Timeline
Generic

LINCEY WANJIKU

Nairobi

Summary

Dynamic Business Development professional with 10+ years in Fintech, adept at financial planning and exceeding sales targets. Proven leader in acquiring and retaining clients, fostering lucrative relationships and driving superior service. Skilled in project management, strategic business relationships, and product management. Successfully collaborated with technical teams contributing to the development of three new products and achieving upselling targets. I am accomplished in proactive problem resolution, innovative business development strategies and cross-functional collaboration. Demonstrated ability to manage multiple priorities ensuring accuracy in handling projects. Seeking a challenging full-time position to utilize interpersonal skills, time management, and problem-solving expertise.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager, Business Development

Pesapal
01.2020 - Current
  • 10+ years of working in the payments market across consulting sales, data products and software platforms.
  • Sales saw year on year growth of Company revenue totaling to KSH 4 Billion on average.
  • Strong commercial drive with ability to build and monetize senior client relationships based on thought leadership, empathy and subject matter expertise.
  • Entrepreneurial mindset and demonstrated experience of selling to C-level clients in a multicultural environment across multiple geographic regions.
  • Excellent at building relationships through networking and outbound prospecting.
  • Collaborative attitude with an understanding of how to win as a team while building trusted, high-impact relationships with cross functional teams.
  • Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence to effectively advance business opportunities and generate revenues.
  • Advanced analytical skills including ability to frame the customer's opportunity in financial terms; competitive and P&L analysis.
  • Bold, energetic, proactive, self-driven, never give up attitude and creative.
  • Bilingual professional fluent in both English and Kiswahili.

Business Development Executive

Pesapal
01.2018 - 12.2019
  • Identified and pursued valuable new customers thereby acquiring 24-30 customers per quarter.
  • Maintained a portfolio for up to 400 - 600 accounts which was seen by an increased growth in the portfolio value of 15%.
  • Prospected quality leads and converted 60% of the qualified leads that resulted in a closed deal.
  • Quarterly revenue generated estimated from KSH 400M - 600M from the closed deals.
  • Weekly account management visits to clients which saw a retention of 90%.
  • Constantly exceeding yearly targets by 120%-150%.
  • Use of CRM database to track discussions, preferences and revenue metrics ensuring accurate and up to date records.
  • Resourceful and analytical profession with strong problem-solving skills, consistently delivering innovative solutions to complex challenges.
  • Strong proficiency in written and verbal communication skills including presentation skills.
  • Advanced Word, Excel and PowerPoint skills.
  • Stay up to date with industry trends by attending events like Fintech Festivals and webinars for Fintech and banking operations.

Customer Service Associate

Pesapal
03.2015 - 12.2017
  • Handled 30% customer inquiries that resulted in a desired outcome of a sale or an upsell leading to a direct revenue generated from customer service interactions.
  • Responded promptly and courteously to a multitude of customer calls and emails delivering oriented SLAs consistently.
  • Recorded and accurately reported customer issues resolved per day week and month.
  • Saw up to 60% of customer issues resolved on the first call.
  • Provided comprehensive training and ongoing support to new associates, imparting the skills and knowledge needed to deliver consistently high-quality customer service.
  • Developed and meticulously updated databases to efficiently manage customer data, facilitating smooth operations, and promptly responded to inquiries from prospective customers to drive engagement and satisfaction.

Education

Diploma - Business Administration and Management

Daystar University
08.2024

Bachelor of Commerce - Business Administration

Daystar University
08.2026

Skills

  • Relationship Building and Management
  • Communication
  • Customer Portfolio Management
  • Leadership
  • Project Management
  • Problem-Solving
  • Customer Success Management
  • Key Account Management
  • Database Management
  • Technical and Sales Expertise

Certification

  • Leadership, 05/2024
  • Product Management, 04/2024
  • Business Development: Strategic Planning, 09/2022
  • Customer Success Management Fundamentals, 09/2022
  • Customer Relationship Management, Udemy, 08/2022

Accomplishments

  • Proven track record of successfully managing multiple Key account customers, developing opportunities and exceeding business targets.
  • Collaborated with our technical product team in the development of 3 new products that made cross-selling targets achievable.
  • Generated new company revenue and improved bottom-line profit by identifying and pursuing valuable business opportunities.

Industry Expertise

  • Event Marketing and Brand Promotion
  • Client Engagement and Retention
  • Stakeholder Relationship Management
  • Innovation in Product Development
  • Brand Image Enhancement
  • Proactive Industry Intelligence
  • Strategic Proposal Development
  • Data Analysis and Management
  • Market Expansion Strategies
  • Leadership and Team Building
  • Product Knowledge
  • Business Relationship Development

Timeline

Manager, Business Development

Pesapal
01.2020 - Current

Business Development Executive

Pesapal
01.2018 - 12.2019

Customer Service Associate

Pesapal
03.2015 - 12.2017

Bachelor of Commerce - Business Administration

Daystar University

Diploma - Business Administration and Management

Daystar University

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LINCEY WANJIKU