Reading,socialising,travelling
LINAH OKWABA
WAITRESS
NAIROBI,Nairobi
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Waitress
Sarova Whitesands Beach Resort And Spa
Mombasa, Coastal
12.2022 - Current
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Inspected dishes and utensils for cleanliness.
- Taking orders of food and beverages and getting them served to customers.
- Proven ability to learn quickly and adapt to new situations.
Assistant Waitress
Diani Reef Beach Resort And Spa
Diani, Coastal
01.2016 - 11.2022
- Followed strict hygiene procedures to adhere to Food and Beverage regulations.
- Assisted waitstaff in serving large parties, facilitating efficient service during peak meal times.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Organized table settings and maintained dirt-free and tidy tables.
- Cooperated with other serving specialists and kitchen staff to assist with delivering meals to assigned tables.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Certificate - Computer Information
Institute of Advanced Technology
Mombasa 01.2016 - 03.2016
Diploma - Food And Beverage Production
Jocylimes School of Catering
Mombasa 01.2006 - 11.2008
Skills
Dining area maintenance
Interests
Timeline
Waitress
Sarova Whitesands Beach Resort And Spa
12.2022 - Current
Assistant Waitress
Diani Reef Beach Resort And Spa
01.2016 - 11.2022
Certificate - Computer Information
Institute of Advanced Technology
01.2016 - 03.2016
Diploma - Food And Beverage Production
Jocylimes School of Catering
01.2006 - 11.2008
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