Work History
Timeline
Overview
Education
Skills
Summary
Work Preference
Work Availability
Accomplishments
Certification
Affiliations
Quote
Languages
Interests
Software
Generic
LIN VIHENDAH

LIN VIHENDAH

WAITRESS
Nairobi,30

Work History

Waitress

Lin Elimma Vihenda
02.2024 - Current
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Processed orders and sent to kitchen employees for preparation.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Checked guests' identification before serving alcoholic beverages.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Food Service Worker [Waitress]

Lin Elimma Vihenda
12.2022 - 12.2023
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.

Food Service Worker [Waitress]

Lin Elimma Vihenda
10.2021 - 11.2022
  • Contributed to menu development, incorporating seasonal ingredients and customer feedback.
  • Checked guests' identification before serving alcoholic beverages.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Developed and maintained positive relationships with customers to enhance service.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Boosted customer satisfaction, promptly addressing and resolving complaints.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Increased sales significantly by upselling higher-end products to customers.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Learned other teammates' work tasks to train as backup.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Conducted daily equipment checks to ensure operational efficiency.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Maintained accurate records of food temperatures to ensure safety standards were met.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Processed orders and sent to kitchen employees for preparation.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Implemented waste reduction strategies, contributing to cost savings.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Optimized food presentation to enhance customer dining experience.
  • Enhanced customer loyalty, remembering regulars' names and orders.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Collaborated with kitchen staff to plan and execute special events without hitches.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Increased repeat business with high standards of food quality and service.
  • Cleaned and organized kitchen, dining and service areas.
  • Streamlined checkout process, reducing wait times for customers.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Improved team morale by organizing regular staff meetings and feedback sessions.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Reduced food preparation times by organizing workstations effectively.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.
  • Enhanced team efficiency with streamlined food preparation processes.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Prepared variety of menu items following specific recipes to ensure customer satisfaction.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Processed customer payments and balanced cash drawers.
  • Fostered positive dining atmosphere by offering exceptional customer service.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Utilized POS system to receive and process food and beverage orders.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Monitored food quality and freshness throughout day.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Improved dining experience by maintaining clean and organized eating area.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Timeline

Waitress

Lin Elimma Vihenda
02.2024 - Current

Food Service Worker [Waitress]

Lin Elimma Vihenda
12.2022 - 12.2023

Food Service Worker [Waitress]

Lin Elimma Vihenda
10.2021 - 11.2022

DIPLOMA IN CATERING AND ACCOMMODATION - HOSPITALITY

Meru National Polytechnic
08.2018 - 05.2022

Overview

5
5
years of professional experience
13
13
years of post-secondary education

Education

DIPLOMA IN CATERING AND ACCOMMODATION - HOSPITALITY

Meru National Polytechnic
Kenya,Meru
08.2018 - 05.2022

Skills

  • Strong multitasking
  • Attention to detail
  • Cash handling
  • Food running
  • Order accuracy
  • Time management
  • Table bussing
  • Upselling techniques
  • Food presentation
  • Seating arrangement
  • Compliance standards
  • Table setting knowledge
  • Guest relations management
  • Payment processing
  • Hospitality service expertise

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Work Preference

Work Type

Full TimePart TimeInternshipContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Personal development programsHealthcare benefitsCareer advancementCompany CultureFlexible work hoursWork-life balanceWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave4-day work weekStock Options / Equity / Profit Sharing401k match

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Earned a 10%bonus for successfully up selling the most items for the restaurants new summer menu.
  • Selected to serve notable VIP guests for major private events.
  • Consistently rated ,excellent in customer regarding server ,Friendliness ,Promptness and attentiveness.

Certification

  • Certificate in Diploma in Catering and Accommodation[Credit]-Meru National Polytechnic 07.2018-08.2022
  • Certificate Fire prevention and safety Technology[Bandari Maritime Academy]-11.2022-12.2022
  • Kenya Certificate of Secondary Education[ KCSE ]undefined Keveye Girls High School 01.2014-11.1017
  • Kenya certificate of Primary Education [KCPE]-undefinedSt Francis Primary School 03.2005-08.2013
  • Certificate computer packages[ AFRICAN INSITUTE ] 05.2017-06.2017
  • Certificate of First AidBandari Maritime Academy 11.1022-12.2022

Affiliations

  • National Association of social worker ,Rotary International

Quote

Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel

Languages

English
Advanced (C1)

Interests

Meeting and interacting with new people

Delivering customer care

Software

Familiar with Point of sale [POS]systems

LIN VIHENDAHWAITRESS