Lillian Mwende

Work History

School Matron

Mugoiri Girls' High School

09.2023 - Current

Being aware of their individual health problems and liaise with the school Nurse
Looking after students with minor illnesses and giving out non-prescription medicines
Keeping students records up to date
Helping students settle in to school life by providing a sympathetic ear and support
Working with members of staff to help students enjoy school life and to achieve their potential
Taking responsibility with other house staff for supervising students, making sure they are clean and well behaved when they are not in school
Supervising waking up, meals, bedtime and prep attendance
Maintain discipline in the dormitories
Ensuring students have clean clothes, which are repaired and replaced when necessary
Supervising cleaning and boarding staff
Ordering cleaning and boarding supplies
Carrying out an inventory of fixtures and fittings in the boarding section and reporting the need for repairs and replacements

School Counsellor

Mugoiri Girls' High School

09.2023 - Current

Support the school's guidance and counselling strategy and contribute to its effective development as directed by the department
Take a lead in developing mental health and wellbeing strategies for students with a focus in developing their mental health wellbeing
Conduct individual counseling sessions with students to address their personal, academic, and social concerns
To help in creating and implementing workshops and group counseling sessions to address common issues students face, such as self-esteem, stress management, and relationship issues
Collaborate with teachers and other wellbeing staff to develop and implement intervention programs for at-risk students
Provide crisis intervention and support to students in emergencies or difficult situations
Maintain accurate and confidential student records, including counseling notes and progress reports
Coordinate with the Deputy Head Pastoral to provide additional support and resources to students when necessary

Social Worker

BEGLACH Health and Nutrition

09.2022 - 08.2023

Linking the organization to the community
Assisting clients in receiving services by phone and in person
Offering information and supporting clients and their referees
Preparing reports and making sure all the records are accurate before keeping them
Carrying out case studies on behalf of the organization
Identifying issues that may need the organization's attention and providing the appropriate solution

Counsellor

BEGLACH Health and Nutrition

09.2022 - 08.2023

Diagnosing patient's emotional and mental disorders
Evaluating clients during conversations and interviews to determine the right treatment for them
Developing treatment plan for patients
Offering counselling and therapy to individuals and groups
Referring patients to other needful resources and facilities

Facility manager

BEGLACH Health and Nutrition

09.2022 - 08.2023

Making sure tenants understand the tenancy agreement document before signing and moving in
Providing the necessary information to tenants on behalf of the property owner
Solving conflicts among the residents
Offering any other necessary help to the caretaker for easier maintenance of the property

Counsellor

Star House Helps

01.2022 - 08.2022

Interviewing and the house managers data during intakes
Organizing counseling sessions for the participants during their training period
Linking the client with the house manager of their choice, and providing the necessary information on phone or during visits
Interviewing and recording clients' data and helping them understand the agreement's terms before signing

Trainer

Star House Helps

01.2022 - 08.2022

Developing a syllabus and implement training for the participants
Providing necessary training, coaching, and mentoring to participants
Identify areas for improving individual and team performance
Reviewing the participants' performance at the end of every topic

Storekeeper

Star House Helps

01.2022 - 08.2022

Determining minimum stock requirements, monitoring inventory and placing requisition to maintain minimum levels
Reconciling quantities of material received with purchase orders, Invoice and Delivery notes
Preparation of monthly reports on stock levels and movement
Storage, maintenance and retrieval of store records
Preparing material requisitions
Carrying out weekly stock takes

Assistant Manager

Bikon Beauty Parlour

01.2021 - 12.2021

Creating schedules for staff and assigning duties to them according to their specific professionalism
Interviewing, recruiting and training of staff to perform beauty-related activities such as hairstyling and skin treatments
Overseeing and scheduling duties to make sure that both staff and client's time is optimized
Setting targets for staff and beauty therapists and provide them with rewards on achieving them where necessary
Keeping track of expenses such as utility bills and suppliers' payments and ensure that they are paid on time
Maintaining contact with vendors and suppliers to ensure on-time delivery of supplies and equipment

Receptionist

Bikon Beauty Parlour

01.2021 - 12.2021

Greeting and welcoming clients
Addressing client's inquiries, needs and complaints
Managing calls, emails, receiving deliveries and inventories
Informing beauticians and hairdressers about client's appointments and needs
Processing transactions and providing receipts
Assisting with marketing by providing clients with information on promotional offers
Performing administrative tasks i.e
Recording transactions, updating records, filling

Supervisor

Bikon Beauty Parlour

01.2021 - 12.2021

Giving instructions to workers
Ensuring staff meet the performance expectations
Approving of working hours
Meeting the set down deadlines
Ensuring good customer service

Host

Riverside Television

03.2020 - 12.2020

Meeting programme directors and producers to discuss programmes
Writing and rehearsing scripts
Organizing schedules, interviews and meetings
Undertaking relevant background research
Interviewing guests in person and via the phone
Interacting with viewers on social media

Events Manager

Lilly's Fashion & Decor Co. Ltd.

08.2019 - 02.2020

Meeting with potential clients to negotiate on their desires and working budgets
Implementing event concepts and plans
Creating and handling of budgets and schedules
Liaising and negotiating with vendors and venue providers
Resource planning
Planning and handling logistics
Managing branding and communications
Obtaining permits
Documentation and Invoicing

Tutor

Thika Royal College of Research and Development Studies

01.2018 - 07.2019

Interviewing course applicants
Preparing and delivering lectures, tutorials and workshops
Conducting research and writing papers
Liaising with other teachers so as to improve the teaching methods and expand knowledge
Attending and participating in conferences and meetings
Setting and grading assignments, CAT's and exams
Checking and assessing students' work
Providing support to students and colleagues

Volunteer Social Worker

Scripture Union Africa

03.2017 - 08.2017

Creating and promoting volunteer opportunities through public strategies and campaigns
Interviewing, recruiting, orienting and scheduling prospective volunteers
Respond to requests for information from the communities regarding volunteer/foster questions/inquiries about court orders/school community service work
Performing all other related duties as assigned

Customer Service Officer

I - Clean Company Limited

01.2016 - 11.2016

Communicating with customers through various channels
Maintaining a positive and professional attitude towards customers at all times
Responding promptly to customer inquiries
Ensure Customer satisfaction and offer professional customer satisfaction
Acknowledging and resolving customer complaints
Keeping records of customer's interactions, transactions, comments and complaints
Processing orders, forms, applications and requests

Volunteer Social Worker

Marimba Children's Home

05.2015 - 12.2015

Reviewing and writing assessments about the children under my care
Offering and arranging counseling or support to children
Making decision and recommendations on support packages for patients
Attending tribunals and court sessions to give evidence in legal proceedings
Keeping records and databases up to date
Organizing and attending team meetings
Participating in training, supervision, and team meetings

Summary

Overview

Work History

School Matron

School Counsellor

Social Worker

Counsellor

Facility manager

Counsellor

Trainer

Storekeeper

Assistant Manager

Receptionist

Supervisor

Host

Events Manager

Tutor

Volunteer Social Worker

Customer Service Officer

Volunteer Social Worker

Education

Diploma - Social Work

Certificate - Social Work

Kenya Certificate of Secondary Education - undefined

Skills

Certification

Timeline

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