Lillian Mwende
Social Worker
Kiambu,Kenya
Summary
Highly experienced and resourceful social work, Administration and operations management professional with years of work experience where been involved in setting up systems, processes, re positioning and implementation of new procedures and models providing direction and path towards sustainable development for both organizations and their respective customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
School Matron
Mugoiri Girls' High School
09.2023 - Current
- Being aware of their individual health problems and liaise with the school Nurse
- Looking after students with minor illnesses and giving out non-prescription medicines
- Keeping students records up to date
- Helping students settle in to school life by providing a sympathetic ear and support
- Working with members of staff to help students enjoy school life and to achieve their potential
- Taking responsibility with other house staff for supervising students, making sure they are clean and well behaved when they are not in school
- Supervising waking up, meals, bedtime and prep attendance
- Maintain discipline in the dormitories
- Ensuring students have clean clothes, which are repaired and replaced when necessary
- Supervising cleaning and boarding staff
- Ordering cleaning and boarding supplies
- Carrying out an inventory of fixtures and fittings in the boarding section and reporting the need for repairs and replacements
School Counsellor
Mugoiri Girls' High School
09.2023 - Current
- Support the school's guidance and counselling strategy and contribute to its effective development as directed by the department
- Take a lead in developing mental health and wellbeing strategies for students with a focus in developing their mental health wellbeing
- Conduct individual counseling sessions with students to address their personal, academic, and social concerns
- To help in creating and implementing workshops and group counseling sessions to address common issues students face, such as self-esteem, stress management, and relationship issues
- Collaborate with teachers and other wellbeing staff to develop and implement intervention programs for at-risk students
- Provide crisis intervention and support to students in emergencies or difficult situations
- Maintain accurate and confidential student records, including counseling notes and progress reports
- Coordinate with the Deputy Head Pastoral to provide additional support and resources to students when necessary
Social Worker
BEGLACH Health and Nutrition
09.2022 - 08.2023
- Linking the organization to the community
- Assisting clients in receiving services by phone and in person
- Offering information and supporting clients and their referees
- Preparing reports and making sure all the records are accurate before keeping them
- Carrying out case studies on behalf of the organization
- Identifying issues that may need the organization's attention and providing the appropriate solution
Counsellor
BEGLACH Health and Nutrition
09.2022 - 08.2023
- Diagnosing patient's emotional and mental disorders
- Evaluating clients during conversations and interviews to determine the right treatment for them
- Developing treatment plan for patients
- Offering counselling and therapy to individuals and groups
- Referring patients to other needful resources and facilities
Facility manager
BEGLACH Health and Nutrition
09.2022 - 08.2023
- Making sure tenants understand the tenancy agreement document before signing and moving in
- Providing the necessary information to tenants on behalf of the property owner
- Solving conflicts among the residents
- Offering any other necessary help to the caretaker for easier maintenance of the property
Counsellor
Star House Helps
01.2022 - 08.2022
- Interviewing and the house managers data during intakes
- Organizing counseling sessions for the participants during their training period
- Linking the client with the house manager of their choice, and providing the necessary information on phone or during visits
- Interviewing and recording clients' data and helping them understand the agreement's terms before signing
Trainer
Star House Helps
01.2022 - 08.2022
- Developing a syllabus and implement training for the participants
- Providing necessary training, coaching, and mentoring to participants
- Identify areas for improving individual and team performance
- Reviewing the participants' performance at the end of every topic
Storekeeper
Star House Helps
01.2022 - 08.2022
- Determining minimum stock requirements, monitoring inventory and placing requisition to maintain minimum levels
- Reconciling quantities of material received with purchase orders, Invoice and Delivery notes
- Preparation of monthly reports on stock levels and movement
- Storage, maintenance and retrieval of store records
- Preparing material requisitions
- Carrying out weekly stock takes
Assistant Manager
Bikon Beauty Parlour
01.2021 - 12.2021
- Creating schedules for staff and assigning duties to them according to their specific professionalism
- Interviewing, recruiting and training of staff to perform beauty-related activities such as hairstyling and skin treatments
- Overseeing and scheduling duties to make sure that both staff and client's time is optimized
- Setting targets for staff and beauty therapists and provide them with rewards on achieving them where necessary
- Keeping track of expenses such as utility bills and suppliers' payments and ensure that they are paid on time
- Maintaining contact with vendors and suppliers to ensure on-time delivery of supplies and equipment
Receptionist
Bikon Beauty Parlour
01.2021 - 12.2021
- Greeting and welcoming clients
- Addressing client's inquiries, needs and complaints
- Managing calls, emails, receiving deliveries and inventories
- Informing beauticians and hairdressers about client's appointments and needs
- Processing transactions and providing receipts
- Assisting with marketing by providing clients with information on promotional offers
- Performing administrative tasks i.e
- Recording transactions, updating records, filling
Supervisor
Bikon Beauty Parlour
01.2021 - 12.2021
- Giving instructions to workers
- Ensuring staff meet the performance expectations
- Approving of working hours
- Meeting the set down deadlines
- Ensuring good customer service
Host
Riverside Television
03.2020 - 12.2020
- Meeting programme directors and producers to discuss programmes
- Writing and rehearsing scripts
- Organizing schedules, interviews and meetings
- Undertaking relevant background research
- Interviewing guests in person and via the phone
- Interacting with viewers on social media
Events Manager
Lilly's Fashion & Decor Co. Ltd.
08.2019 - 02.2020
- Meeting with potential clients to negotiate on their desires and working budgets
- Implementing event concepts and plans
- Creating and handling of budgets and schedules
- Liaising and negotiating with vendors and venue providers
- Resource planning
- Planning and handling logistics
- Managing branding and communications
- Obtaining permits
- Documentation and Invoicing
Tutor
Thika Royal College of Research and Development Studies
01.2018 - 07.2019
- Interviewing course applicants
- Preparing and delivering lectures, tutorials and workshops
- Conducting research and writing papers
- Liaising with other teachers so as to improve the teaching methods and expand knowledge
- Attending and participating in conferences and meetings
- Setting and grading assignments, CAT's and exams
- Checking and assessing students' work
- Providing support to students and colleagues
Volunteer Social Worker
Scripture Union Africa
03.2017 - 08.2017
- Creating and promoting volunteer opportunities through public strategies and campaigns
- Interviewing, recruiting, orienting and scheduling prospective volunteers
- Respond to requests for information from the communities regarding volunteer/foster questions/inquiries about court orders/school community service work
- Performing all other related duties as assigned
Customer Service Officer
I - Clean Company Limited
01.2016 - 11.2016
- Communicating with customers through various channels
- Maintaining a positive and professional attitude towards customers at all times
- Responding promptly to customer inquiries
- Ensure Customer satisfaction and offer professional customer satisfaction
- Acknowledging and resolving customer complaints
- Keeping records of customer's interactions, transactions, comments and complaints
- Processing orders, forms, applications and requests
Volunteer Social Worker
Marimba Children's Home
05.2015 - 12.2015
- Reviewing and writing assessments about the children under my care
- Offering and arranging counseling or support to children
- Making decision and recommendations on support packages for patients
- Attending tribunals and court sessions to give evidence in legal proceedings
- Keeping records and databases up to date
- Organizing and attending team meetings
- Participating in training, supervision, and team meetings
Education
Diploma - Social Work
01.2014 - 4 2015
Certificate - Social Work
01.2013 - 7 2013
Kenya Certificate of Secondary Education - undefined
01.2008 - 11 2011
Skills
Counseling and support skills
Administrative skills
Organisational skills
Project management
Critical thinking
Highly organized with the ability to prioritize and multitask
Excellent communication skills both verbal and written with the ability to work well individually and collaboratively
Effective marketing strategies to drive growth in the assigned marketing segments
Customer service management and time management skills
Certification
Diploma in social work
Timeline
School Matron - Mugoiri Girls' High School
09.2023 - Current
School Counsellor - Mugoiri Girls' High School
09.2023 - Current
Social Worker - BEGLACH Health and Nutrition
09.2022 - 08.2023
Counsellor - BEGLACH Health and Nutrition
09.2022 - 08.2023
Facility manager - BEGLACH Health and Nutrition
09.2022 - 08.2023
Counsellor - Star House Helps
01.2022 - 08.2022
Trainer - Star House Helps
01.2022 - 08.2022
Storekeeper - Star House Helps
01.2022 - 08.2022
Assistant Manager - Bikon Beauty Parlour
01.2021 - 12.2021
Receptionist - Bikon Beauty Parlour
01.2021 - 12.2021
Supervisor - Bikon Beauty Parlour
01.2021 - 12.2021
Host - Riverside Television
03.2020 - 12.2020
Events Manager - Lilly's Fashion & Decor Co. Ltd.
08.2019 - 02.2020
Tutor - Thika Royal College of Research and Development Studies
01.2018 - 07.2019
Volunteer Social Worker - Scripture Union Africa
03.2017 - 08.2017
Customer Service Officer - I - Clean Company Limited
01.2016 - 11.2016
Volunteer Social Worker - Marimba Children's Home
05.2015 - 12.2015
Diploma in social work
04-2015
Kenya School of Government - Diploma, Social Work
01.2014 - 4 2015
Kenya School of Government - Certificate, Social Work
01.2013 - 7 2013
Ruigi Girls' Secondary School - Kenya Certificate of Secondary Education,
01.2008 - 11 2011