Lillian Madison
San Antonio
Summary
Innovative and dedicated professional with a strong background in AI data training, virtual assistance, and customer service. Over 2 years of experience as a Data Trainer, specializing in training, evaluating, and testing AI models. Additionally, extensive experience as a Virtual Assistant and Customer Service Representative, providing administrative support and excellent customer service. Passionate about language and technology, committed to continuous learning, and eager to venture further into remote work opportunities in AI, virtual assistance, and customer service roles. Seeking to leverage my skills and experience to contribute to the growth and success of innovative projects.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ClearPath Advisors
01.2023 - Current
- Provide administrative support, including email management, scheduling, and data entry
- Assist with generating and preparing reports for clients
- Coordinate virtual meetings and maintain client databases
- Follow up on client requests and communication.
AI Trainer
Sigma AI
01.2021 - 11.2023
- Trained AI models by generating ideal conversation examples, acting as both User and AI
- Conducted data labeling, prompt evaluation, and response revaluation
- Worked on generative AI and data annotation projects
- Collected and curated sources to help AI distinguish between facts, context, and behavior patterns
- Continuously evaluated AI performance to ensure safety, accuracy, and beneficial output
- Tested AI by actively attempting to induce errors, documenting issues, and recommending improvements.
Virtual Assistant
Harmony Solutions
05.2019 - 12.2021
- Managed customer inquiries and provided efficient and effective solutions
- Assisted in development of customer service protocols to enhance customer satisfaction
- Trained new employees on customer service best practices and company policies.
Virtual Assistant
Global Enterprises
01.2017 - 04.2019
- Provided administrative support, including email management, scheduling, and data entry
- Assisted with research projects and prepared reports for clients
- Coordinated virtual meetings and maintained client databases.
Education
Master of Education -
University of Texas at Austin
05.2020
Bachelor of Arts in English -
University of Texas At San Antonio
05.2016
Skills
- Training and evaluating AI models
- AI conversation testing and improvement
- Data labeling and prompt evaluation
- Response revaluation and generation
- Generative AI and data annotations
- Creative copywriting
- Critical thinking
- Advanced research and data collection
- Excellent written and verbal communication
- Customer service management
- Virtual assistance and administrative support
Certification
- The Professional Virtual Assistant (PVA) - American Virtual Assistants (AVA)
- Certified Customer Experience Professional – Customer Service Institute of America (CSIA)
Languages
English
Native language
Timeline
Customer Service Representative
ClearPath Advisors
01.2023 - Current
AI Trainer
Sigma AI
01.2021 - 11.2023
Virtual Assistant
Harmony Solutions
05.2019 - 12.2021
Virtual Assistant
Global Enterprises
01.2017 - 04.2019
Master of Education -
University of Texas at Austin
Bachelor of Arts in English -
University of Texas At San Antonio
- The Professional Virtual Assistant (PVA) - American Virtual Assistants (AVA)
- Certified Customer Experience Professional – Customer Service Institute of America (CSIA)
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