Lillian Kananu
Nairobi
Summary
Highly organized and detail-oriented Administrative Professional with a strong background in supporting executives and managing office operations. Experienced in handling complex calendars, coordinating communications, maintaining client databases, and preparing accurate documentation. Skilled in proofreading, prioritizing multiple tasks, and resolving inquiries with professionalism and discretion. Proven ability to enhance efficiency and client satisfaction through proactive support, relationship management, and seamless coordination in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administration clerk
Ryantel Systems Limited
Nairobi
06.2022 - Current
- Strong interpersonal and communication skills, providing exceptional customer service and resolving member inquiries.
- Proven ability to handle member clients and concerns effectively, ensuring high levels of satisfaction.
- Experienced in managing client database, accurately updating and maintaining clients profiles.
- Provided exceptional customer service to clients, ensuring their needs and concerns were addressed.
- Managed clients accounts, including processing payments, updating information and handling orders.
- Developed and nurtured relationships with clients, providing excellent customer service.
- Developed and maintained relationships with key clients, resulting in repeat business and referrals.
Sales executive
Ryantel Systems Limited
Nairobi
02.2021 - 05.2022
- Organize customer information and account data for business planning and customer service.
- Communicate with customers to assess and address individual needs, providing timely and quality support.
- Liaise with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Increase profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
- Grow retail sales volume in assigned territory through strategic budgeting and product promotion.
- Developed effective sales strategies to penetrate new markets and acquire new customers
Attaché - Human Resource
Soy Sub - County Commissioners Office
Eldoret
02.2020 - 03.2020
- Attended meetings and took minutes to cascade information to the entire HR department & organization
- Enhanced the filling process and handled all documentation with utter most confidentiality
- Find and retrieve information from files according to requests from authorized users
- Updated and maintained records of materials filed or removed using log books & computers
- Created and planned workforce analytics and talent database for the department
- Listed job postings for the organization and assisted in recruitment
Education
Associate of Science - Project Management
BRENTWOOD OPEN LEARNING COLLEGE
Online08-2025
Bachelor Of Science - Public Management
Jomo Kenyatta University of Agriculture and Technology
Nairobi11.2021
Skills
- Self - management skills
- Project management
- Record keeping
- Communication skills
- Data entry
- Telephone etiquette
- Telephone reception
- Microsoft office expertise
- Proficient in [software]
- Editing and proofreading
- Report preparation
- Meeting coordination
- Paperwork and documentation
- Schedule oversight
- Interpersonal and written communication
- Word processing
- Appointment scheduling
- Transferable/ portable skills
- Problem solving
- Team work
Hobbies and Interests
- Learning languages
- Marketing
- Travelling
Languages
- English
- Kiswahili
- French
Personal Information
- Title: Ms.
- Gender: Female
- Nationality: Kenyan
Affiliations
- Volunteer Coordination: Organized community fundraising events or charity drives, demonstrating planning, scheduling, and communication skills.
- Professional Development: Regularly attend webinars and workshops on time management, business communication, or office productivity tools.
- Event Planning: Enjoy planning personal or community events, such as birthdays, reunions, or local meet-ups—showing attention to detail and logistical coordination.
- Book Club Member: Participate in monthly discussions, enhancing critical thinking and collaborative communication.
- Travel & Cultural Exploration: Enjoy visiting new places and learning about different cultures, which supports adaptability and interpersonal awareness.
- Blogging or Journaling: Maintain a personal blog or journal to develop clarity in written communication.
Accomplishments
- Employee of the Month – Recognized for outstanding organization and professionalism in supporting senior management and coordinating office operations.
- Exceeded Quarterly Goals – Surpassed administrative KPIs by 20% through streamlining scheduling processes and improving client communication efficiency.
- Team Leadership Award – Acknowledged for leading a cross-departmental administrative team during a company transition, ensuring smooth communication and task delegation.
Certification
- Microsoft Office Specialist (MOS): Excel, Word, Outlook
- Project Management Fundamentals
- Time Management & Productivity
Languages
English
First Language
Kiswahili
Proficient (C2)
C2
Work Type
Full TimeContract WorkPart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionHealthcare benefitsPersonal development programsPaid sick leavePaid time offTimeline
Administration clerk
Ryantel Systems Limited
06.2022 - Current
Sales executive
Ryantel Systems Limited
02.2021 - 05.2022
Attaché - Human Resource
Soy Sub - County Commissioners Office
02.2020 - 03.2020
Associate of Science - Project Management
BRENTWOOD OPEN LEARNING COLLEGE
Bachelor Of Science - Public Management
Jomo Kenyatta University of Agriculture and Technology
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