Lilian Nzilani Kilonzo
Call Center Agent
Nairobi
Summary
Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual, friendly and dedicated to service.
Overview
2
2
years of professional experience
15
15
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Volunteer
Safe Dada Kenya
Nairobi
03.2022 - Current
- Educating young mums about health, nutrition and hygiene
- Mentoring girls and women about early marriages, child abuse, sexual abuse and FGM
- Teaching general life skills to teen girls
- Interacting with various communities to offer long-term solutions to draught and other issues affecting them.
- Engaging in community outreach to support program mission.
- Helping develop monthly schedules and assignments.
- Tracking personal volunteer hours in spreadsheets for mandatory reporting.
- Helping program leaders with administrative support duties.
- Organizing event schedules and implemented reminder systems.
- Speaking with community organizations to further drive outreach efforts and highlight program successes.
Career Mentorship Volunteer
Top Skills Lab
Nairobi
12.2021 - 12.2022
- Created awareness on the need for career coaching
- Helped mentees develop their career path with the help of a career coach
- Guided graduates in revamping their curriculum vitae
- Used coordination and planning skills to achieve results according to schedule.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used Microsoft Word and other software tools to create documents and other communications.
- Recruited 20 graduates into the Top Skills career club.
Data Analyst Intern
Kenyatta National Hospital
Nairobi
03.2021 - 05.2021
- Worked as a Data analyst in the Planning, Monitoring and Evaluation department at KNH.
- Identified, analyzed and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
- Performed data collection, visualization and analysis, and provided recommendations for performance improvement.
- Made use of a number of software comprising SPSS, Epi Data, Stata, Microsoft Excel and Microsoft office.
Education
Bachelor of Science - Actuarial Science
Jomo Kenyatta University of Agriculture And Technology
Kenya 09.2017 - 12.2021
High School -
Kaaga Girls High School
Kenya 04.2001 - 05.2012
Skills
Creativity and Innovation
Certification
Fundamentals of Digital Marketing
Additional Information
• My career objective is to be a call center manager who uses proven skills in problem solving and communication to offer expert services to customers.
• I seek to transform organizations’ raw and unstructured data into meaningful insights that facilitate informed company decision making.
• I like to walk along with the management in actualizing their vision and mission.
Timeline
Fundamentals of Digital Marketing
10-2022
Volunteer
Safe Dada Kenya
03.2022 - Current
Excel Essential Training
12-2021
Career Mentorship Volunteer
Top Skills Lab
12.2021 - 12.2022
Data Analyst Intern
Kenyatta National Hospital
03.2021 - 05.2021
Bachelor of Science - Actuarial Science
Jomo Kenyatta University of Agriculture And Technology
09.2017 - 12.2021
High School -
Kaaga Girls High School
04.2001 - 05.2012
Similar Profiles
Andrew ChowdhuryAndrew Chowdhury
Vice President of Marketing & Operations at Dada Home CareVice President of Marketing & Operations at Dada Home Care
Evlly MtileniEvlly Mtileni
Co-Supervisor at Modupeola DadaCo-Supervisor at Modupeola Dada
ASHISH SHARMAASHISH SHARMA
Finance Manager at Dada Motor Enterprises LLPFinance Manager at Dada Motor Enterprises LLP