Lilian Nzilani Kilonzo
Call Center Agent
Nairobi
Summary
Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual, friendly and dedicated to service.
Overview
2
2
years of professional experience
15
15
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Volunteer
Safe Dada Kenya
Nairobi
03.2022 - Current
- Educating young mums about health, nutrition and hygiene
- Mentoring girls and women about early marriages, child abuse, sexual abuse and FGM
- Teaching general life skills to teen girls
- Interacting with various communities to offer long-term solutions to draught and other issues affecting them.
- Engaging in community outreach to support program mission.
- Helping develop monthly schedules and assignments.
- Tracking personal volunteer hours in spreadsheets for mandatory reporting.
- Helping program leaders with administrative support duties.
- Organizing event schedules and implemented reminder systems.
- Speaking with community organizations to further drive outreach efforts and highlight program successes.
Career Mentorship Volunteer
Top Skills Lab
Nairobi
12.2021 - 12.2022
- Created awareness on the need for career coaching
- Helped mentees develop their career path with the help of a career coach
- Guided graduates in revamping their curriculum vitae
- Used coordination and planning skills to achieve results according to schedule.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used Microsoft Word and other software tools to create documents and other communications.
- Recruited 20 graduates into the Top Skills career club.
Data Analyst Intern
Kenyatta National Hospital
Nairobi
03.2021 - 05.2021
- Worked as a Data analyst in the Planning, Monitoring and Evaluation department at KNH.
- Identified, analyzed and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
- Performed data collection, visualization and analysis, and provided recommendations for performance improvement.
- Made use of a number of software comprising SPSS, Epi Data, Stata, Microsoft Excel and Microsoft office.
Education
Bachelor of Science - Actuarial Science
Jomo Kenyatta University of Agriculture And Technology
Kenya 09.2017 - 12.2021
High School -
Kaaga Girls High School
Kenya 04.2001 - 05.2012
Skills
Creativity and Innovation
Attention to detail
Excellent communication
FriendlinessSpeedProblem solvingData entry and data analysisOperations support
Administrative tasks
Client relations strength
Relationship building
Administrative support
Team leadership
Business Operations
Financial management
Certification
Fundamentals of Digital Marketing
Additional Information
• My career objective is to be a call center manager who uses proven skills in problem solving and communication to offer expert services to customers.
• I seek to transform organizations’ raw and unstructured data into meaningful insights that facilitate informed company decision making.
• I like to walk along with the management in actualizing their vision and mission.
Timeline
Fundamentals of Digital Marketing
10-2022
Volunteer
Safe Dada Kenya
03.2022 - Current
Excel Essential Training
12-2021
Career Mentorship Volunteer
Top Skills Lab
12.2021 - 12.2022
Data Analyst Intern
Kenyatta National Hospital
03.2021 - 05.2021
Bachelor of Science - Actuarial Science
Jomo Kenyatta University of Agriculture And Technology
09.2017 - 12.2021
High School -
Kaaga Girls High School
04.2001 - 05.2012