Lilian Njeri Kehio
Nairobi
Summary
Dependable employee with six years of practical experience working at a small organization as a human resource manager.Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Manager
Metropolis Barbershop
05.2018 - Current
- My experience has mainly been gained through running a barbershop located at the four ways junction,along kiambu road and as a human resource manager.
- It can be summarised as follows:
- Maintain professional, organized, and safe environment for employees and patrons.
- Onboard new employees with training and new hire documentation.
- Cross-train existing employees to maximize team agility and performance.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplish multiple tasks within established timeframes.
- Develop and maintain strong relationships with customers and suppliers.
- Maximize performance by monitoring daily activities and mentoring team members.
- Communicate clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Develop and implement business strategies to achieve business goals and stay competitive.
- Plan and budget accurately to provide business with resources needed to operate smoothly.
- Improve marketing to attract new customers and promote business.
- Manage and motivate employees to be productive and engaged in work.
- Monitor and analyze business performance to identify areas of improvement and make necessary adjustments.
- Improve safety procedures to create safe working conditions for workers.
- Control costs to keep business operating within budget and increase profit
- Recruit, interview and hire employees and implement mentoring program to promote positive feedback and engagement.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Train personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluate employee performance and convey constructive feedback to improve skills.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Define clear targets and objectives and communicated to the team.
- Establish performance goals for employees and provided feedback on methods for reaching those milestones.
- Improve staffing during busy periods by creating employee schedules and monitoring call-outs.
- Open and close location and monitor shift changes to uphold successful operations strategies and maximize business success.
- Leverage data and analytics to make informed decisions and drive business improvements.
Supervisor
Alpha Automobile Ltd
07.2014 - 12.2014
- Developed professional relations with company employees of organisation to enhance trust and reliability.
- Strategically planned shift schedules, processed holiday requests and granted leaves to optimise labour costs and productivity.
- Performed keyholding responsibilities to guarantee timely opening and closing of store.
- Aligned day-to-day activities with targets set by upper management.
- Monitored compliance with workplace policies and safety objectives.
- Displayed proactive problem-solving and query-resolution skills to provide superior customer service.
- Met monthly objectives by providing personalised, friendly and knowledgeable customer assistance.
- Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices.
- Tracked employee productivity, performance and task completion to meet quality standards.
- Investigated and resolved customer complaints within target timescales to increase retention and loyalty.
- Drafted and submitted reports to inform management regarding performance of employees.
- Outlined opportunities for job progression and bonuses to encourage employees to maximise potential.
- Strategically delegated tasks throughout multidisciplinary team to yield maximum productivity.
- Identified high-ranking performance to promote and reward employees.
- Safeguarded timekeeping and personnel documents to maintain accurate records.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Advised senior management on facilities needs and delivered ongoing operational support.
Sociologist
Street Families Rehabilitation Centre
01.2008 - 12.2008
- Coordinating countrywide research to help identify the characteristics of street children as a group of urban poor and identifying the difference between street children and urban poor children
- Mentoring street children and you people to make healthy decisions and to avoid drug use
- Carrying out visits to the community to learn and share information and strategies to create a safe environment for children
- Providing donors and corporate clients with information regarding the state of street families and the cost of rehabilitation
- Working with families and communities to build consensus and develop creative solutions touching on various initiatives.
Education
Master of science in Human Resource Management - Human Resource Management
University of Nairobi
Nairobi, NairobiCertificate in Data analytics - Data analytics
COURSERA
Online, NairobiBachelor of Arts - Sociology and psychology
University of Nairobi
Nairobi, NairobiDiploma in social work and social development - Social work and social development
University of Nairobi
Nairobi, NairobiCertificate in information technology - Computer science
Kenya school of professional studies
Nairobi, NairobiKenya Certificate of Secondary education - Secondary school
St. Hannah's secondary school
Nairobi, NairobiSkills
- Staff mentoring
- Team motivation
- Customer satisfaction
- Self-disciplined
- Active listening
- Customer service
Hobbies and Interests
Solving puzzle games, learning different languages and cultures, Cooking & baking, Swimming, performing arts.
References
- Frank Njuguna
Tel. 0722586677
frank.njuguna@foscolor.co.ke
P.o box 1277-00100,
Nairobi, kenya.
- James Mburu
Tel. 0722784297
Email-mburujames74@gmail.com
P.o box 222-00218
Limuru, Ngecha.
Languages
English
Upper intermediate (B2)
Swahili
Upper intermediate (B2)
Timeline
Manager
Metropolis Barbershop
05.2018 - Current
Supervisor
Alpha Automobile Ltd
07.2014 - 12.2014
Sociologist
Street Families Rehabilitation Centre
01.2008 - 12.2008
Master of science in Human Resource Management - Human Resource Management
University of Nairobi
Certificate in Data analytics - Data analytics
COURSERA
Bachelor of Arts - Sociology and psychology
University of Nairobi
Diploma in social work and social development - Social work and social development
University of Nairobi
Certificate in information technology - Computer science
Kenya school of professional studies
Kenya Certificate of Secondary education - Secondary school
St. Hannah's secondary school
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