Summary
Overview
Work History
Education
Skills
References
Timeline
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LILIAN KIIBI

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues. Strong focus on optimizing processes and supporting team objectives.

Overview

11
11
years of professional experience

Work History

Relationship Officer-Onboarding

Equity Bank Kenya Ltd
01.2022 - 09.2024
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Ensured compliance with regulatory requirements by meticulously reviewing documents and conducting thorough background checks on prospective clients.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Educated customers on online banking and mobile banking applications.
  • Temporarily assumed customer service officer duties, managing customer interactions, addressing inquiries, organizing training sessions, and resolving issues.
  • Engaged customers to gather feedback on their service experience, contributing to service improvement initiatives.

Relationship Officer-Cash

Equity Bank Kenya Ltd
08.2019 - 12.2021
  • Processed a wide variety of retail banking transactions for personal and commercial customers.
  • Resolved customer inquiries and issues, consistently achieving high customer satisfaction.
  • Contributed to service improvement initiatives by providing feedback to reduce customer pain points.
  • Trained new tellers, ensuring bank policy and procedure compliance.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.

Bank Teller

Equity Bank Kenya Ltd
03.2014 - 12.2014
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Cross-sold bank products, contributing to branch targets and maintaining high standards of accuracy and efficiency.
  • Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
  • Ranked among the top 2 in teller productivity with an average of 180 transactions daily.

Education

Certified Public Accountant - Part I And II

CPA

Bachelor's degree - Economics

University of Nairobi
12-2019

Kenya Certificate of Secondary Education -

Bishop Gatimu Ngandu Girls High School
12-2013

Skills

  • Attention to detail
  • Interpersonal skills
  • Strong Communication skills
  • Financial documentation
  • Strong Analytical skills
  • Certified public accountant (CPA)

References

  • Lucy Munyaka, Business Growth and Development Manager, Equity Bank Kenya Ltd, Lucy.Munyaka@equitybank.co.ke, +254722220796
  • Ronah Muthoni, Relationship Manager Operations, Equity Bank Kenya Ltd, Ronah.Muthoni@equitybank.co.ke, +254763221518
  • Njenga Mwangi, Relationship Manager Operations, Equity Bank Kenya Ltd, Njenga.Mwangi@equitybank.co.ke,+254723159991

Timeline

Relationship Officer-Onboarding

Equity Bank Kenya Ltd
01.2022 - 09.2024

Relationship Officer-Cash

Equity Bank Kenya Ltd
08.2019 - 12.2021

Bank Teller

Equity Bank Kenya Ltd
03.2014 - 12.2014

Bachelor's degree - Economics

University of Nairobi

Certified Public Accountant - Part I And II

CPA

Kenya Certificate of Secondary Education -

Bishop Gatimu Ngandu Girls High School

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LILIAN KIIBI