LILIAN W MUTHAKA
Administration Lead
Nairobi
Summary
Customer Happiness Manager Office Manager with 13 years of Administrative, Customer Service, Office Management, Project Management, and provision of Executive Level support experience in the corporate sector. Ability to provide and facilitate smooth operations, successful project deliverables, and exemplary service levels. Adept at managing schedules, preparing travel arrangements, flawless presentations, and maintaining calendars. Proficient at screening correspondence, maintaining confidential files, and supervising administrative staff.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Administration Lead
Amentum
01.2023 - Current
- Charged with the overall responsibility of administrative functions
- Executive support
- Office operations
- Vendor and client relationships
- Meetings and presentations
- Customer service
- Travel arrangements
- Managing emails and correspondence
Supervisor
Deep Sip Enterprises
11.2013 - 10.2021
- Managed operation functions through planning, directing, and coordinating the daily activities of the company including Inventory Management, Warehousing, Shipping, Receiving, and maintaining Hazardous and Personal Safety Practices
- Managed production and distribution targets by ensuring safe operations which are quality-driven through production scheduling, maintenance of financial and budget records, coordination and logistics of raw materials, packaging, and finished products
- Maximized employee scheduling, effectively reducing labour costs, and increasing production and efficiency
- Implemented a more streamlined flow to the warehouse, decreasing the time needed for receiving and shipping, and increasing inventory control accuracy
- Identified inefficiencies and implemented process improvements in areas such as safety, quality, and production and ensured compliance with company operational guidelines
- Held monthly safety meetings and daily staff meetings to share information and create an environment for team building
Provision Manager
Iridium Interactive Limited
11.2011 - 10.2013
Customer Service Executive
Popote Wireless
06.2011 - 06.2013
Customer Service Executive
Airtel Kenya
01.2010 - 10.2011
Education
IMIS - Diploma -
01.2004 - 12.2004
Windows Network Administration 4 - undefined
01.2005 - 12.2005
Skills
Database Management
Accomplishments
- Warehouse Efficiency Improvement, Reduced warehouse shrinkage by over 25%, adding $63,000 to profit annually.
- Operational Cost Reduction, Cut operational costs by 4.5% yearly via effective cost monitoring strategies.
- Safety Improvement Initiative, Enhanced work safety by 15% through Safe Practices guidelines implementation.
- Warehouse Flow Optimization, Streamlined warehouse flow, increasing inventory control accuracy and productivity.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administration Lead - Amentum
01.2023 - Current
Supervisor - Deep Sip Enterprises
11.2013 - 10.2021
Provision Manager - Iridium Interactive Limited
11.2011 - 10.2013
Customer Service Executive - Popote Wireless
06.2011 - 06.2013
Customer Service Executive - Airtel Kenya
01.2010 - 10.2011
Kenya School of Monetary Studies - Windows Network Administration 4,
01.2005 - 12.2005
Kenya School of Monetary Studies - IMIS - Diploma,
01.2004 - 12.2004
Languages
English
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