Summary
Overview
Work History
Education
Skills
Professional Affiliation
Accomplishments
Additional Information
Personal Information
Timeline
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LILIAN N. MUTUNGI

LILIAN N. MUTUNGI

Kenya,Kenya

Summary

Experienced HR Assistant with proficiency in office administration and various HR functions. Skilled in customer service, data entry, and file management. Demonstrated expertise in policy review and implementing industry best practices for continuous improvement.

Overview

18
18
years of professional experience

Work History

Human Resource Assistant

Ufundi Sacco Society
01.2021 - Current
  • Assist in posting job openings and managing applications.
  • Help schedule and coordinate interviews for potential candidates.
  • Assist in preparing orientation materials and ensure a smooth onboarding process for new hires.
  • Ensure all employee records, both physical and digital, are accurate and up-to-date.
  • Assist in preparing and updating HR-related documents, such as contracts and policies.
  • Help with the processing of employee payroll, ensuring accurate deductions and benefits calculations.
  • Assist in managing employee benefits, such as health insurance, pension schemes, and other SACCO-specific benefits.
  • Act as a point of contact for resolving minor workplace issues or concerns.
  • Help with the dissemination of important HR policies, announcements, and updates to employees.
  • Help arrange training sessions, workshops, or seminars for employees to ensure their continuous professional development.
  • Maintain records of completed training programs and certifications.
  • Assist in ensuring the organization complies with labor laws and SACCO regulations.
  • Support in maintaining workplace safety standards and health regulations.
  • Help collect feedback from employees to gauge satisfaction levels and areas for improvement.
  • Schedule HR-related meetings, such as those for performance reviews, training, or disciplinary hearings.
  • Manage HR communication with other departments or external partners, as necessary.
  • Assist members with issues related to their accounts, loans, or benefits.
  • Ensuring SACCO member records (including deposits, loans, and shares) are accurately updated and maintained.
  • Successfully digitized over 1500 members records, improving retrieval speed and reducing physical storage needs.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Reduced data entry errors by 25% through implementation of a cross-checking process.

Registry Administrative Assistant

Ufundi Sacco Society
01.2013 - 12.2020
  • Maintained accurate and well-organized physical and electronic records for over 1,500 members.
  • Processed and archived incoming and outgoing correspondence, ensuring adherence to registry protocols.
  • Retrieved, labeled, scanned, and archived critical documents such as member files, board minutes, and legal records.
  • Managed confidential personnel files and supported HR audits by retrieving requested records.
  • Implemented file tracking tools and coded indexing systems to improve retrieval rates and reduce misplacement.
  • Oversaw the secure destruction and transfer of inactive records per Sacco policies.
  • Liaised with IT to transition selected archives to digital platforms.
  • Collaborated with HR and Finance to align file management with operational needs.
  • Digitized over 1,500 member files, increasing retrieval efficiency by 40%.
  • Developed a user-friendly filing index that improved access and reduced misfiled documents.
  • Successfully coordinated department-wide record audits that passed all internal compliance checks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Human Resource Intern

Ministry of Agriculture & Livestock Development
12.2018 - 03.2019
  • Provided full-cycle recruitment support including advertisement drafting, shortlisting, scheduling interviews, and onboarding.
  • Drafted employee letters, contracts, and official HR correspondences.
  • Handled pension documents preparation including GP178, GP213, and salary progression records.
  • Monitored leave schedules and ensured timely data entry in leave tracking systems.
  • Coordinated staff training sessions, developed attendance sheets, and compiled post-training reports.
  • Supported implementation of Public Service Commission circulars and HR best practices.
  • Filed HR documentation and performed periodic audits for compliance with state regulations.
  • Commended for maintaining strict confidentiality and accuracy in sensitive HR files.
  • Successfully assisted in onboarding new officers in under three months.

Executive Secretary

Ufundi Sacco Society
01.2012 - 12.2012
  • Managed executive calendar, scheduled meetings, and coordinated board sessions.
  • Prepared minutes, letters, and confidential internal memos.
  • Liaised with senior management on follow-ups, action items, and strategic communications.
  • Maintained proper filing of management and board resolutions.
  • 'Managed approximately 30 incoming calls and emails per day from customers.'
  • Handled confidential information in professional manner.
  • Coordinated events and worked on ad hoc projects.
  • Filed paperwork and organized computer-based information.
  • Created and managed office systems to efficiently deal with documentation.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of director.

Switchboard Operator

Ufundi Sacco Society
01.2011 - 12.2011
  • Managed the switchboard, directed calls, and handled member inquiries professionally.
  • Logged calls and messages, ensuring timely relay to relevant departments.
  • Assisted visitors and members at the reception desk, maintaining a courteous front-facing role.
  • Connected callers with appropriate professional, department, or business.
  • Created and maintained company phone directory with current extensions and staff information.
  • Documented messages and forwarded to correct individual.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Maintained accurate records of calls placed and received.
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

FOSA Administrative Assistant

Ufundi Sacco Society
01.2007 - 12.2010
  • Supported FOSA operations by preparing daily reports and handling general customer service duties.
  • Maintained teller records and handled data entry at day-end.
  • Assisted in loan application verification and filing.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

Higher Diploma in Human Resource - Human Resource Management

College of Human Resource Management
2017

Diploma - Human Resource Management

College of Human Resource Management
2016

Certificate in Management -

Kenya Institute of Management
2013

KCSE -

Mang'auni Secondary School
2001

Skills

  • Human resources management
  • Collaborative team member
  • Office administration
  • Workplace relationship management
  • Human resources information system management
  • Talent acquisition management
  • IT technical support
  • Effective conflict resolution
  • Payroll management
  • Employee records administration
  • Human resources management

Professional Affiliation

Associate Member-Institute of Human Resource Management (IHRM)

Accomplishments

  • Certificate in Project Management – Career Point Solutions (Jul 2018)
  • Customer Care, FOSA Operations, Team Building, Cash Handling – Cooperative Bank of Kenya
  • Winning Through Excellent Customer Service – Adaptive Management Consultant
  • Change Management – Inter Africa Consultants
  • Information Security & Internet Use – Online Solutions Ltd

Additional Information


  • Successfully administered a Staff Engagement Survey at Trufoods Ltd to assess employee motivation, role clarity, and organizational commitment.

Personal Information

Timeline

Human Resource Assistant

Ufundi Sacco Society
01.2021 - Current

Human Resource Intern

Ministry of Agriculture & Livestock Development
12.2018 - 03.2019

Registry Administrative Assistant

Ufundi Sacco Society
01.2013 - 12.2020

Executive Secretary

Ufundi Sacco Society
01.2012 - 12.2012

Switchboard Operator

Ufundi Sacco Society
01.2011 - 12.2011

FOSA Administrative Assistant

Ufundi Sacco Society
01.2007 - 12.2010

Higher Diploma in Human Resource - Human Resource Management

College of Human Resource Management

Diploma - Human Resource Management

College of Human Resource Management

Certificate in Management -

Kenya Institute of Management

KCSE -

Mang'auni Secondary School

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LILIAN N. MUTUNGI