Lilian Njuguna
Office Administrator
Nairobi,30
Summary
Dedicated and highly organized Executive Assistant with a proven track record of providing comprehensive administrative support to high-profile executives. Seeking to contribute skills and expertise to a dynamic Canadian organization in an Executive Assistant role. Proactive Administrative tasks with demonstrated experience providing high-level administrative support to companies. Demonstrates superior communication and problem-solving abilities. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Proactive as a Personal Assistant with demonstrated experience providing high-level administrative support to companies. Demonstrates superior communication and problem-solving abilities. Proactive as a Personal Assistant with demonstrated experience providing high-level administrative support to companies. Demonstrates superior communication and problem-solving abilities Proactive as a Personal Assistant with demonstrated experience providing high-level administrative support to companies. Demonstrates superior communication and problem-solving abilities.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Executive/Personal Assistant to CEO
Bemuda Holdings Ltd.
Nairobi, 30
1 2021 - Current
- Assisted executives in developing compelling marketing collateral that effectively communicated key messaging points.
- Enhanced executive productivity by managing complex schedules and coordinating travel arrangements.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Attended meetings, took notes and tracked action items.
- Worked with senior management to initiate new projects and assist in various processes.
- Oversaw office management tasks, including supply inventory, facilities maintenance, and vendor relations.
- Displayed absolute discretion at handling confidential information.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Served as point of contact between clients and managerial staff.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Used discretion when handling confidential information.
- Created and managed office systems to efficiently deal with documentation.
- Implemented time management strategies for executives, resulting in improved prioritization and delegation of tasks.
- Wrote reports, executive summaries and newsletters.
- Supported financial management processes by assisting with budget planning and expense tracking.
- Monitored analytics dashboards to provide insights into performance metrics that informed future decision making.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Trained junior staff members on standard operating procedures to improve overall efficiency within organization.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Updated and maintained confidential databases and records.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered high volume of phone calls and email inquiries.
- Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.
- Provided exceptional customer service when interacting with clients or vendors on behalf of executive team.
- Took notes and dictation at meetings.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Coordinated events and worked on ad hoc projects.
- Managed confidential information with discretion, maintaining highest level of trust and professionalism.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Prepared meeting agendas and materials to ensure productive discussions during board meetings or executive sessions.
- Facilitated effective communication between executives and their direct reports through timely correspondence management.
- Served as liaison between executive office and human resources department to streamline employee-related matters resolution process.
- Arranged domestic and international travel plans and itineraries.
- Screened personal and business calls and directed to appropriate party.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Conducted research on industry trends and competitors to inform strategic initiatives.
- Liaised with internal departments and external partners, fostering strong professional relationships.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Managed time efficiently in order to complete all tasks within deadlines.
Executive Assistant to the Executives
Ndenderu Primary School
01.2016 - 01.2020
- Established and coordinated administrative policies and procedures for officials, committees, and boards of directors
- Analyzed incoming and outgoing memoranda, submissions, and reports, and prepared and coordinated the preparation and submission of summary briefs and reports to executives
- Prepared agendas and made arrangements for committee, board, and other meetings
- Conducted research, compiled data, and prepared papers for consideration and presentation by executives, committees, and boards of directors
- Met with individuals, special interest groups, and others on behalf of executives, to discuss issues and assessed and recommended courses of action
- Liaised with departmental and corporate officials and with other organizations and associations on behalf of executives, committees, and boards of directors
- Coordinated travel arrangements, including booking flights, accommodations, and transportation.
Personal Assistant/Secretary to the Director
Majoreni Development Co.
01.2003 - 01.2015
- Provided comprehensive administrative support to Director, managing schedules, emails, and phone calls
- Prepared and edited documents, reports, and presentations, maintaining a high level of accuracy and attention to detail
- Coordinated travel arrangements, including booking flights, accommodations, and transportation.
Customer Service Representative
Mang Hotel
01.1999 - 01.2002
- Delivered exceptional customer service to hotel guests, addressing inquiries, resolving issues, and ensuring a positive experience and hotel efficiency
- Managed reservations, check-ins, and check-outs, optimizing guest
- Handled incoming calls and emails, providing information and assistance to customers.
Education
Some College (No Degree) - Windows Operations Systems For Office
Academic Business Centre
Nairobi, 30 11.2000 - 04.2001
High School Diploma -
Kijabe Girls School
Kiambu 01.1995 - 12.1998
Skills
Calendar Management
undefinedAccomplishments
- Successfully coordinated and managed logistics for annual executive retreats, reducing travel expenses by 15% through effective negotiation and planning.
- Managed the Director's inbox, achieving a 25% reduction in response time to critical emails.
References
Available upon request
Timeline
Executive Assistant to the Executives
Ndenderu Primary School
01.2016 - 01.2020
Personal Assistant/Secretary to the Director
Majoreni Development Co.
01.2003 - 01.2015
Some College (No Degree) - Windows Operations Systems For Office
Academic Business Centre
11.2000 - 04.2001
Customer Service Representative
Mang Hotel
01.1999 - 01.2002
High School Diploma -
Kijabe Girls School
01.1995 - 12.1998
Executive/Personal Assistant to CEO
Bemuda Holdings Ltd.
1 2021 - Current
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