Lilian Njoroge
Kiambu
Summary
Dedicated and empathetic Customer Service Representative with over 1 year of experience in providing top-notch support across email, live chat, phone and social media. Skilled in handling high-volume inquiries, resolving customer issues efficiently, and delivering a positive brand experience.Passionate about driving positive changes and continuously improving customer satisfaction and business outcome.
Overview
1
1
year of professional experience
Work History
Customer service representative
CCI Kenya
2023.09 - 2025.03
- Handled high volumes of inbound and outbound customer calls with professionalism and efficiency.
- Assisted customers with inquiries, complaints and product information.
- Maintained accurate and detailed records of customer interactions using CRM tools.
- Worked collaboratively with team members to meet daily, weekly and monthly targets.
- Adapted to changing products, services and promotions to provide updated information to clients.
Education
High School Diploma -
St Francis Girls Mangu
12.2022
Skills
- Customer Support
- Zendesk
- Gorgias
- Freshdesk
- Problem Resolution
- Time Management
- Remote Work Communication
- Order Tracking
- CRM
- Ticketing Systems
- Conflict De-escalation
- Typing Speed: 60 WPM
- Active listening
Timeline
Customer service representative
CCI Kenya
2023.09 - 2025.03
High School Diploma -
St Francis Girls Mangu