LILIAN NDUKU
BA COMMUNICATION
Nairobi,30
Summary
PROFESIONAL SUMMARY
Am an enthusiastic professional seeking to leverage experience in promoting company’s in a positive way and developing mass communications messages. Passionate for devising promotional and informational messages to build brand image, inform the general public of promotions and initiatives and influence targeted audiences. Astute in utilizing matrix to monitor campaign results. I am highly ambitious with a background in communication, Marketing and advertising. Expertise in market analysis, forecasting and client need assessment.
Am a customer oriented with a strong history of leading g high performance teams to meet or exceed objective. Am dedicated and hard working with an internal drive to deliver excellence.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Insightful individual with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
15
15
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Fleet Coordinator
MAGARI AFRICA
nairobi
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Developed new branding initiatives and implemented uniform fleet design to increase brand exposure.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Documented equipment transfers and sales details for accurate record keeping.
- Inspected and repaired buses to increase longevity and finish projects.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Generated daily reports detailing suggested process improvement initiatives to inform management.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Completed projects by effectively delegating tasks and overseeing employee performance.
Claims Assistant
LEO SIMBA INSUARANCE
nairobi
- Transmitted case files between offices.
- Prepared files, letters and notices.
- Logged, allocated and managed claims.
- Oversaw claim recoveries, subrogation and salvage.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Proposed settlements for uncomplicated issues to resolve claims.
- Checked level and type of coverage and evaluated contracts.
- Coordinated with contracting department to resolve payer issues.
SALES AND MARKETING
CYTONN INVESTMENTS LIMITED
- Counseled clients on financial matters and provided recommendations on investment opportunities, products and services based on clients’ needs and asset availability
- Drafted executive analysis reports detailing profit opportunities and potential risks involved
- Assisted clients with planning and analyzing the profitable investment platforms available
- Maintained customer relations and fully updated them on their funds performance
- Frequent sending of emails and cold calling to ensure steady portfolio growth
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Solved customer challenges by offering relevant products and services.
Client Service Representative
MUSONI MICRO FINANCE LIMITED
- Campaign roll out and implementation
- Brand visibility and media buying
- Updated team protocols and streamline marketing procedures and optimize promotion releases
- Tracked sales and effectiveness of the campaigns to optimize department planning initiatives
- Strategically targeted customers for products sales and closely monitored effectiveness of campaigns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
Education
P.E -
Premise Greenhill Academy (K.C
01.2002 - 01.2010
S. - undefined
Masii Girl’s school (K.C
01.2011 - 01.2014
Pre-university - undefined
Daystar University
Undergraduate - PUBLIC
Daystar University
08.2015 - 06.2019
Skills
Account management
Documentation and reporting
Staff education and training
Professional telephone demeanor
Database Management
CRM
Strategic planning
Retention strategies
Problem solving strength
Client Service
Interpersonal communication skills
Customer Relations
work experience accomplishments
- Business Development - Initiated two key partnerships which resulted in 30 % revenue growth.
- Brought in new customers.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of ten staff members.
- Achieved commendable results by introducing a soft ware for office tasks.
- Achieved the desired results by completing tasks with accuracy and efficiency.
- Collaborated with team of twenty in the development of client solving initiative project which led to better problem solving channel to clients
Affiliations
- An active volunteer at Machakos Red Cross branch
- An active Member of Public Relations Society of Kenya (PRSK)
- VSO Kenya member and volunteer
- Critical Thinkers of Ukaid
- United Nations volunteer
ENGLISH
FLUENT
Certification
Certified by Google Digital Skills for Africa
Google Digital skills for Africa
How to maintain your online presence using Google platforms
How to increase sales using Google tools
How to establish your bussines online using Google available tools.
How to sale products online
REFEREES
REFFEREES
1. MR. COLLINS RONO
CHIEF OPERATIONS OFFICER AT MUSONI MICRO FINANCE LIMITED
0722378792
2.MR. MICHEAL MWENDWA
FINANCE ASSOCIATE
MAGARI AFRICA LTD
0720134349
3. VICTOR OUMA
SENIOR FINANCIAL ADVISOR, CYTONN INVESTMENT
0710110372
4.LILIAN KIGAN -CLAIMS DEPARTMENT
LEO SIMBA INSUARANCE AGENCY
0714720843
Timeline
Undergraduate - PUBLIC
Daystar University
08.2015 - 06.2019
S. - undefined
Masii Girl’s school (K.C
01.2011 - 01.2014
P.E -
Premise Greenhill Academy (K.C
01.2002 - 01.2010
Fleet Coordinator
MAGARI AFRICA
Claims Assistant
LEO SIMBA INSUARANCE
SALES AND MARKETING
CYTONN INVESTMENTS LIMITED
Client Service Representative
MUSONI MICRO FINANCE LIMITED
Pre-university - undefined
Daystar University