Lilian Mwikali Tama
DIGITAL MARKETING SPECIALIST
NAIROBI
Summary
A highly motivated and outcome-driven Digital Marketing Specialist with over 3 years of experience in providing exceptional digital marketing service and customer service to international clients. Experienced in working in B2B environments and utilizing platforms such as goggle, LinkedIn, Facebook, Instagram, X and Zendesk. Adept at troubleshooting, resolving queries, and ensuring customer satisfaction through clear communication, empathy, and problem-solving. Seeking to leverage my skills to contribute to your global team in providing outstanding support to customers and enhancing the overall customer experience.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
FOUNDER
INSTANT AI SOLUTIONS
01.2024 - Current
- Founded an AI arbitrage company that helps businesses and companies adopt AI systems in their day-to-day operations
- Campaign tracking
- AI integration
- Data-driven decision making
- Lead-generation campaigns
- Analytic tools integration
ADMINISTRATIVE ASSISTANT (Digital marketing)
SHOPIFY
01.2023 - Current
- Utilize Zendesk for managing support tickets, tracking customer interactions, and following up to ensure resolution and customer satisfaction
- Continuously update product knowledge to stay aligned with new features and platform changes, offering customers the most up-to-date information
- Monitored paid campaigns on different social platforms
- Identify trends in customer issues and suggest process improvements to increase efficiency
- Meet performance targets and deadlines in a fast-paced environment while maintaining high customer satisfaction rates
- Participate in ongoing training and skill development to stay current with product updates and customer service techniques
ASSISTANT
NATIONAL COUNCIL OF NGOS
01.2020 - 01.2022
- Coordinated and organized meetings ensuring seamless scheduling and communication with stakeholders
- Managed event planning and logistics to support organizational goals
- Maintained accurate records and documentation of meetings and events, ensuring compliance with council protocols
Education
BBA - HUMAN RESOURCE MANAGEMENT/PERSONNE ADMINISTRATION, GENERAL
UNIVERSITY OF NAIROBI
01.2022 - 01.2024
CERTIFICATE - DATA SCIENCE
ZINDUA SCHOOL
BA - INTERNATIONAL RELATIONS AFFAIRS
THE CATHOLIC UNIVERSITY OF EASTERN AFRICA
Skills
- Social media platforms
- Paid campaigns
- Customer support
- Voice calls
- Live chats
- Marketing trends
- Customer satisfaction
- Empathy
- Problem solving
- Remote work
- Independent work
- Self-motivated
- Global SaaS
- Zendesk
- Collaboration
- Communication
- Open-mindedness
- Feedback acceptance
- Adherence to processes
Certification
Microsoft Certified, Azure Data Scientist Associate - Microsoft.
Timeline
Microsoft Certified, Azure Data Scientist Associate - Microsoft.
11-2024
FOUNDER
INSTANT AI SOLUTIONS
01.2024 - Current
ADMINISTRATIVE ASSISTANT (Digital marketing)
SHOPIFY
01.2023 - Current
BBA - HUMAN RESOURCE MANAGEMENT/PERSONNE ADMINISTRATION, GENERAL
UNIVERSITY OF NAIROBI
01.2022 - 01.2024
ASSISTANT
NATIONAL COUNCIL OF NGOS
01.2020 - 01.2022
CERTIFICATE - DATA SCIENCE
ZINDUA SCHOOL
BA - INTERNATIONAL RELATIONS AFFAIRS
THE CATHOLIC UNIVERSITY OF EASTERN AFRICA
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