LILIAN MUSYIMI
Nairobi,Nairobi
Summary
Dynamic and results-driven professional with extensive expertise in Customer Relationship Management (CRM), Sales & Business Development, and Social Media & Digital Marketing. Proven track record in SEO Optimization & E-commerce Operations, Luxury Retail & Beauty Consultation, and Brand Strategy & Marketing Campaigns. Adept at Team Leadership & Training, Inventory & Product Management, and Client Retention & Service Recovery. Proficient in CRM Software (HubSpot, Zendesk), Google Analytics & Google Ads, Social Media Management, Canva & Basic Photoshop, and E-commerce Platforms (Shopify, WooCommerce). Committed to leveraging skills to drive business growth and enhance customer satisfaction.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Luxury Beauty & Skincare Specialist | Client Relationship Manager | E-commerce Operations
Revela Cosmetics
Nairobi
11.2024 - 02.2025
- Provided tailored consultations to high-end clients, increasing customer retention by 30%
- Managed online product listings with SEO-optimized descriptions, improving search visibility
- Oversaw e-commerce operations, ensuring seamless order fulfillment and client inquiries handling
- Led promotional campaigns across social media platforms, boosting audience engagement by 40%
Account Manager | Direct Sales Executive | Client Relations Manager
U&I Kenya
Nairobi
05.2024 - 10.2024
- Supervised and trained a high-performing sales team, improving productivity by 20%
- Developed and implemented sales strategies, resulting in a 15% revenue increase in six months
- Managed client accounts, product sales, and contract negotiations, ensuring business growth
- Spearheaded social media campaigns to enhance brand awareness and customer acquisition
Beauty Advisor | Luxury Perfume & Skincare Specialist
SuperCosmetics
Nairobi
03.2023 - 10.2023
- Delivered expert luxury beauty consultations, contributing to a 25% increase in repeat customers
- Managed and optimized inventory processes, reducing stock discrepancies by 20%
- Developed engaging social media content and managed brand reputation online
Customer Service Representative
ONQ
Nyeri
10.2022 - 12.2022
- Handled high-volume customer inquiries, achieving a 95% resolution rate within 24 hours
- Maintained accurate customer records, ensuring seamless service delivery and satisfaction
E-commerce & Digital Sales Specialist
Bellavety Enterprises
Nairobi
09.2021 - 01.2022
- Implemented a new digital marketing strategy, increasing online sales conversions by 25%
- Optimized Google Business Profile and social media pages, improving customer engagement by 35%
- Developed data-driven product descriptions and managed online order fulfillment
Education
Bachelors Degree - Counseling and Psychology
KCA University
01.2024 - 01.2027
Diploma - Business Administration
KCA University
09.2016 - 11.2019
Skills
- Customer Relationship Management (CRM)
- Sales & Business Development
- Social Media & Digital Marketing
- SEO Optimization & E-commerce Operations
- Luxury Retail & Beauty Consultation
- Brand Strategy & Marketing Campaigns
- Team Leadership & Training
- Inventory & Product Management
- Client Retention & Service Recovery
- CRM Software (HubSpot, Zendesk)
- Google Analytics & Google Ads
- Social Media Management (Meta Business Suite, Hootsuite)
- Canva & Basic Photoshop
- E-commerce Platforms (Shopify, WooCommerce)
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Affiliations
- Reading
- Hiking
- crotcheting
Additional Information
Passionate about helping brands connect with their audience through strategic marketing and client engagement., Open to remote work opportunities in digital sales, social media management, and e-commerce strategy.
Timeline
Luxury Beauty & Skincare Specialist | Client Relationship Manager | E-commerce Operations
Revela Cosmetics
11.2024 - 02.2025
Account Manager | Direct Sales Executive | Client Relations Manager
U&I Kenya
05.2024 - 10.2024
Bachelors Degree - Counseling and Psychology
KCA University
01.2024 - 01.2027
Beauty Advisor | Luxury Perfume & Skincare Specialist
SuperCosmetics
03.2023 - 10.2023
Customer Service Representative
ONQ
10.2022 - 12.2022
E-commerce & Digital Sales Specialist
Bellavety Enterprises
09.2021 - 01.2022
Diploma - Business Administration
KCA University
09.2016 - 11.2019
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