Lilian Mugure
Summary
Dynamic customer service professional with a proven track record at Tradewinds Aviation Services. Expert in customer relationship management and report preparation, I successfully developed solutions that enhanced customer satisfaction and resolved issues efficiently. Committed to delivering exceptional service standards, I thrive in collaborative environments to drive continuous improvement.
Overview
3
3
years of professional experience
Work History
Customer service
Tradewinds Aviation services
11.2022 - Current
- Provided customer service support to clients.
- Prepared reports on customer service satisfaction surveys.
- Coordinated customer service activities with other departments.
- Developed and implemented customer service standards to ensure quality customer service.
- Developed solutions to improve customer service experience.
- Identified and resolved customer service issues.
Education
Some College (No Degree) - Airport Operations
East African School of Aviation
Nairobi Skills
- Customer service
- Customer relationship management
- Report preparation
- Issue resolution
References
Debrah Wafula
Supervisor ,Tradewinds Aviation Services
Inf: 0724018309
Jeff Chimotto
Team Leader,Tradewinds Aviation Services
Inf: 0701263731
Timeline
Customer service
Tradewinds Aviation services
11.2022 - Current
Some College (No Degree) - Airport Operations
East African School of Aviation
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