LILIAN MARAGA MARUBE
Property Management
Nairobi, Nairobi Province
Summary
Experienced Property Assistant skilled in managing property records, coordinating maintenance, and delivering top-notch customer service. Proficient in property management software and Microsoft Office Suite. Known for strong organizational abilities, multitasking, and maintaining accurate documentation. Committed to high standards of property management and effective team collaboration.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
Work History
Clerk (Property Section)
Kenya Power
Nairobi, Kenya, 30
5 2020 - Current
- Conduct regular property searches in Land Registry offices.
- Process and reconcile rent invoices with landlords and Finance department.
- Collect rent increasing to 100% and maintain rent records.
- Update and digitize property records and inventory.
- Reconcile land rates payments with County Government offices.
- Performed Inspection on company premises regularly and address any unmet landlord obligations.
- Perform market surveys on rent rates.
- Assist in acquiring land and buildings for Company use.
- Facilitate titling and registration of Company’s land rights and interests.
- Maintain filing system and organize customer documents for easy retrieval of information.
- Issue invoices to tenants and follow up on outstanding payments to remind clients to pay on time.
Clerk (Admin. Services - Section)
Kenya Power
Nairobi, 30
03.2019 - 04.2020
- Coordinate 100% with departments to provide adequate utensils, dispensers, induction cookers, and tea services within budget.
- Provide suitable furniture and maintain up-to-date inventory.
- Manage administrative records, maintain housekeeping and accountability standards.
- Ensure utility bills are processed each month. Follow up on invoice payments to finance.
- Prepare monthly/weekly reports.
- Periodically request administrative materials from stores.
- Interacting with customers by phone, email, or in-person to provide information.
- Direct resources towards achieving corporate strategic objectives as administration clerk.
- Provide meeting support by taking minutes and dictations.
Office Assistant (Secretary)
Kenya Power
NYERI, Nyeri District
01.2012 - 02.2019
- Manage schedules, appointments, and meetings for HR officer
- Prepare and distribute HR-related documents, such as memos and reports.
- Schedule interviews and communicate with candidates.
- Assist with onboarding new employees, including preparing orientation materials.
- Maintain and update employee records and databases.
- Ensure confidentiality and security of HR files and documents.
- Act as point of contact for employee inquiries and concerns.
- Assist in organizing employee engagement activities and events.
- Assist in preparing HR reports.
- Co-ordinate training sessions and workshops.
- Answer phone calls, handle correspondence, and manage office supplies.
- Ensure smooth operation of HR office by performing various clerical tasks.
- Facilitate internal communication within HR department and with other departments.
- Prepare and disseminate HR announcements on notice boards
Administration Assistant Sales Representative
Intersys Connections
NAIROBI, Nairobi Province
07.2011 - 11.2012
- Assist with sales transactions and processing payments.
- Help with setup and organization of sales displays and promotional materials.
- Monitor inventory levels and restock shelves as needed.
- Assist with processing orders, including packing items.
- Maintain accurate records of sales transactions and customer interactions.
- Prepare and submit sales reports as required.
- Follow up with customers post-sale to ensure satisfaction and address any issues.
- Assist in implementation of marketing campaigns and promotional events.
- Collect and report customer feedback to improve products and services.
- Participate in team meetings and contribute to collaborative work environment.
Education
Diploma in Business Management - Business Administration And Management
University of Nairobi
Nairobi, Kenya 05.2015 - 12.2016
Diploma in Secretarial Studies - Business Administration And Management
Technical University of Kenya
Nairobi, Kenya 01.2008 - 11.2010
Certificate of Membership(Associate Member. Mno.-M-64050) - Business Administration And Management
The Kenya Institute of Management
Nairobi, Kenya 06.2021 - 06.2024
Kenya Certificate of Secondary Education (KCSE) - KCSE
Mary Immaculate Girls High School
Nyeri 02.2002 - 11.2005
Skills
Communication Skills
Customer Service
Problem-Solving
Time Management
Understand lease agreements and regulations
Flexibility
Adapt to changing priorities and remain calm under pressure
Team Collaboration
Work well with property management teams and contribute to a positive environment
Shortcourses
- Customer Service Excellence, 11/12/19, East Africa Customer Care Centre Ltd.
- Customer Experience Training, 02/26/19 - 02/27/19, Kenya Power International
- Fire Safety Management, 10/31/16 - 11/02/16, Institute of Energy Studies & Research
- Team Building, 02/23/15 - 02/24/15, Peak International
- Advanced Excel and Ms. PowerPoint 2007, 01/22/14 - 01/24/14, Kenya Power Training School
- First Aid, 09/03/14 - 09/05/14, Kenya Power & Lighting Company Ltd.
- Conflict Management & Resolution, Human Rights, Gender & HIV AIDS and Leadership Skills & Advocacy, 12/01/08 - 12/05/08, Centre for Conflict Resolution Kenya
References
- David Ebatala Opero, Snr. HR & Admin Officer, Kenya Power, +254 70 131 866, +254 733 930 492, DOpero@kplc.co.ke
- Victor Eddy Onyango Otieno, Head, Contact Experience, Airtel Networks (K) Ltd, +254 737 070 717, Edvicus@gmail.com/Eddy.Otieno@ke.airtel.com
- Dan Nyatuka, Srn. HR & Admin Officer, Kenya Power, 0721952647, DNyatuka@kplc.co.ke
Timeline
Certificate of Membership(Associate Member. Mno.-M-64050) - Business Administration And Management
The Kenya Institute of Management
06.2021 - 06.2024
Clerk (Admin. Services - Section)
Kenya Power
03.2019 - 04.2020
Diploma in Business Management - Business Administration And Management
University of Nairobi
05.2015 - 12.2016
Office Assistant (Secretary)
Kenya Power
01.2012 - 02.2019
Administration Assistant Sales Representative
Intersys Connections
07.2011 - 11.2012
Diploma in Secretarial Studies - Business Administration And Management
Technical University of Kenya
01.2008 - 11.2010
Kenya Certificate of Secondary Education (KCSE) - KCSE
Mary Immaculate Girls High School
02.2002 - 11.2005
Clerk (Property Section)
Kenya Power
5 2020 - Current