LILIAN GAKII DOROTHY
Nursing Officer
Nyeri,OTHAYA
Summary
Operations and Project Support Professional with a clinical nursing background and over 8 years of experience supporting healthcare operations, patient safety initiatives, and quality improvement activities within hospital and public health settings. Demonstrated ability to coordinate multi-stakeholder activities, track and document program data, support compliance and risk management processes, and contribute to project implementation in fast-paced, high-risk environments. Experienced in reporting, follow-up coordination, and process improvement to support evidence-based leadership decision-making. Actively transitioning into NGO, research, and health program operations roles.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
ICU Nurse (On-the-job Training)
Mwai Kibaki Referral Hospital
01.2024 - Current
- Provide high-quality, evidence-based care to critically ill patients in the Intensive Care Unit, ensuring adherence to safety protocols and treatment guidelines.
- Perform critical care interventions such as assisted central line placements, administering medications, and advanced airway management.
- Educate and support patient families, offering guidance on care procedures and post-ICU recovery expectations.
- Supported emergency response initiatives in the ICU, contributing to hospital readiness for critical patient surges.
Health Care Quality - Patient Safety Coordinator
Mwai Kibaki Referral Hospital
06.2022 - 12.2023
- Managed patient feedback and coordinated case follow-ups, ensuring concerns were resolved and communicated appropriately to patients, families, and relevant departments.
- Coordinated audits, risk assessments, and compliance checks, ensuring adherence to internal policies and quality standards.
- Monitored outstanding cases and ensured timely resolution through documented follow-ups.
- Maintained structured logs and trackers for patient feedback, incidents, and follow-up actions.
- Developed and implemented infection control programs, contributing to a 10% reduction in hospital-acquired infections and promoting safer practices that extend into the community.
- Coordinated interdisciplinary teams to perform safety audits, risk assessments, and ensure compliance with safety policies.
- Provided staff training on infection control, incident reporting, and strategies for preventing medical errors.
- Achievements:
- Reduced the rate of incident reports by 15% through improved safety protocols and staff training.
- Developed a hospital-wide infection control program that resulted in a 10% decrease in hospital-acquired infections.
Patient Affairs Office - Admission/Discharge Nurse Coordinator
Mwai Kibaki Referral Hospital
02.2021 - 05.2022
- Coordinated the admission and discharge process to ensure efficient and timely patient care.
- Assisted with patient education, providing information on hospital protocols, treatment plans, and discharge instructions.
- Tracked admission and discharge timelines and identified delays for follow-up.
- Coordinated with multiple departments to resolve pending documentation and process gaps.
- Tracked turnaround times, identified process bottlenecks, and followed up on delays for resolution.
- Collected and managed data on patient admissions, discharge delays, and patient outcomes for continuous process improvement.
- Implemented patient education programs that improved community awareness of post-discharge care and preventive health measures.
- Achievements:
- Reduced patient discharge delays by 10% by streamlining the discharge process.
- Implemented a patient feedback system that increased patient satisfaction by 20%.
Hospital Ward in Charge - Surgical Ward
Mwai Kibaki Referral Hospital
01.2020 - 11.2020
- Supervised multidisciplinary teams, monitored compliance with policies, and supported management through operational reporting and audits.
- Conducted patient rounds, assessed patient care plans, and collaborated with physicians to adjust treatment plans as needed.
- Monitored patient care quality, ensuring adherence to surgical protocols and safety standards.
- Supported hospital preparedness for emergencies and critical care surges, ensuring timely and effective patient response.
- Monitored service delivery trends and supported management with reports to improve resource use and patient flow.
- Achievements:
- Achieved a 25% improvement in compliance with health and safety regulations through regular audits and staff education.
Nurse – Burns Unit
Kenyatta National Hospital
04.2018 - 05.2019
- Initiating nursing care procedures in managing acute and traumatic burn wounds.
- Educating and counselling patients and their families on wound care processes and issues.
- Sanitizing and maintaining the premises of wound care neat, clean and hygienic.
Kasarani Deputy Manager - Surgical Department
St. Francis Community Hospital
04.2016 - 02.2018
- Engaged with patients and family members to promote available hospital services and wellness support initiatives.
- Assisted in the daily management of the surgical department, overseeing patient care quality and staff coordination.
- Participated in quality improvement initiatives to enhance service delivery and patient satisfaction.
- Ensured effective communication within the nursing team and between departments for better patient outcomes.
- Achievements:
- Increased patient satisfaction by 25% through improved patient care and communication strategies.
- Contributed to a 15% improvement in service delivery by developing and implementing staff training programs.
Education
Bachelor of Science - Nursing
01.2025
Diploma - Kenya Registered Community Health Nurse
01.2015
Kenya Certificate of Secondary Education - undefined
01.2010
Kenya Certificate of Primary Education - undefined
01.2006
Skills
Stakeholder communication and issue resolution
Documentation Management and Record Accuracy
Data Collection, Tracking, and Reporting
Policy compliance monitoring and audit support
Risk identification and reporting
Workflow tracking and follow-ups
Reporting and documentation control
Quality improvement and Care Coordination
Certification
ISO 9001:2015 Internal Quality Audit | March 22-25, 2022
References
- Joyce, Nyathira Maina, Deputy Chief Nursing Officer, nyathira1@gmail.com, 0720 294 969, St. Francis Community Hospital
- Seth, Shikutwa, Assistant Chief Nurse i/c, shikutwaseth@yahoo.com, 0720 807 470, Kenyatta National Hospital
- Judith, Shisoka, Senior Nursing Officer, shisoksj@gmail.com, 0721 843798, Mwai Kibaki Hospital
RECOGNITION
Certificate of Appreciation for Organizing and Participating in Successful Medical Camps | 2017, 2019, Certificate of Appreciation for Contributions Toward Attaining ISO 9001:2015 | 2019
Timeline
ICU Nurse (On-the-job Training) - Mwai Kibaki Referral Hospital
01.2024 - Current
Health Care Quality - Patient Safety Coordinator - Mwai Kibaki Referral Hospital
06.2022 - 12.2023
Patient Affairs Office - Admission/Discharge Nurse Coordinator - Mwai Kibaki Referral Hospital
02.2021 - 05.2022
Hospital Ward in Charge - Surgical Ward - Mwai Kibaki Referral Hospital
01.2020 - 11.2020
Nurse – Burns Unit - Kenyatta National Hospital
04.2018 - 05.2019
Kasarani Deputy Manager - Surgical Department - St. Francis Community Hospital
04.2016 - 02.2018
Consolata Nursing Training School - Diploma, Kenya Registered Community Health Nurse
Muthambi Girls High School - Kenya Certificate of Secondary Education,
St Ursula Boarding School - Kenya Certificate of Primary Education,
Dedan Kimathi University of Technology - Bachelor of Science, Nursing