LILIAN GAKII DOROTHY
Nursing Officer
Nyeri,OTHAYA
Summary
Operations and Project Support Professional with a clinical nursing background and over 8 years of experience supporting healthcare operations, patient safety initiatives, and quality improvement activities within hospital and public health settings. Demonstrated ability to coordinate multi-stakeholder activities, track and document program data, support compliance and risk management processes, and contribute to project implementation in fast-paced, high-risk environments. Experienced in reporting, follow-up coordination, and process improvement to support evidence-based leadership decision-making. Actively transitioning into NGO, research, and health program operations roles.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
ICU Nurse (On-the-job Training)
Mwai Kibaki Referral Hospital
01.2024 - Current
- Provide high-quality, evidence-based care to critically ill patients in the Intensive Care Unit, ensuring adherence to safety protocols and treatment guidelines.
- Perform critical care interventions such as assisted central line placements, administering medications, and advanced airway management.
- Educate and support patient families, offering guidance on care procedures and post-ICU recovery expectations.
- Supported emergency response initiatives in the ICU, contributing to hospital readiness for critical patient surges.
Health Care Quality - Patient Safety Coordinator
Mwai Kibaki Referral Hospital
06.2022 - 12.2023
- Managed patient feedback and coordinated case follow-ups, ensuring concerns were resolved and communicated appropriately to patients, families, and relevant departments.
- Coordinated audits, risk assessments, and compliance checks, ensuring adherence to internal policies and quality standards.
- Monitored outstanding cases and ensured timely resolution through documented follow-ups.
- Maintained structured logs and trackers for patient feedback, incidents, and follow-up actions.
- Developed and implemented infection control programs, contributing to a 10% reduction in hospital-acquired infections and promoting safer practices that extend into the community.
- Coordinated interdisciplinary teams to perform safety audits, risk assessments, and ensure compliance with safety policies.
- Provided staff training on infection control, incident reporting, and strategies for preventing medical errors.
- Achievements:
- Reduced the rate of incident reports by 15% through improved safety protocols and staff training.
- Developed a hospital-wide infection control program that resulted in a 10% decrease in hospital-acquired infections.
Patient Affairs Office - Admission/Discharge Nurse Coordinator
Mwai Kibaki Referral Hospital
02.2021 - 05.2022
- Coordinated the admission and discharge process to ensure efficient and timely patient care.
- Assisted with patient education, providing information on hospital protocols, treatment plans, and discharge instructions.
- Tracked admission and discharge timelines and identified delays for follow-up.
- Coordinated with multiple departments to resolve pending documentation and process gaps.
- Tracked turnaround times, identified process bottlenecks, and followed up on delays for resolution.
- Collected and managed data on patient admissions, discharge delays, and patient outcomes for continuous process improvement.
- Implemented patient education programs that improved community awareness of post-discharge care and preventive health measures.
- Achievements:
- Reduced patient discharge delays by 10% by streamlining the discharge process.
- Implemented a patient feedback system that increased patient satisfaction by 20%.
Hospital Ward in Charge - Surgical Ward
Mwai Kibaki Referral Hospital
01.2020 - 11.2020
- Supervised multidisciplinary teams, monitored compliance with policies, and supported management through operational reporting and audits.
- Conducted patient rounds, assessed patient care plans, and collaborated with physicians to adjust treatment plans as needed.
- Monitored patient care quality, ensuring adherence to surgical protocols and safety standards.
- Supported hospital preparedness for emergencies and critical care surges, ensuring timely and effective patient response.
- Monitored service delivery trends and supported management with reports to improve resource use and patient flow.
- Achievements:
- Achieved a 25% improvement in compliance with health and safety regulations through regular audits and staff education.
Nurse – Burns Unit
Kenyatta National Hospital
04.2018 - 05.2019
- Initiating nursing care procedures in managing acute and traumatic burn wounds.
- Educating and counselling patients and their families on wound care processes and issues.
- Sanitizing and maintaining the premises of wound care neat, clean and hygienic.
Kasarani Deputy Manager - Surgical Department
St. Francis Community Hospital
04.2016 - 02.2018
- Engaged with patients and family members to promote available hospital services and wellness support initiatives.
- Assisted in the daily management of the surgical department, overseeing patient care quality and staff coordination.
- Participated in quality improvement initiatives to enhance service delivery and patient satisfaction.
- Ensured effective communication within the nursing team and between departments for better patient outcomes.
- Achievements:
- Increased patient satisfaction by 25% through improved patient care and communication strategies.
- Contributed to a 15% improvement in service delivery by developing and implementing staff training programs.
Education
Bachelor of Science - Nursing
01.2025
Diploma - Kenya Registered Community Health Nurse
01.2015
Kenya Certificate of Secondary Education - undefined
01.2010
Kenya Certificate of Primary Education - undefined
01.2006
Skills
Stakeholder communication and issue resolution
Certification
ISO 9001:2015 Internal Quality Audit | March 22-25, 2022
References
- Joyce, Nyathira Maina, Deputy Chief Nursing Officer, nyathira1@gmail.com, 0720 294 969, St. Francis Community Hospital
- Seth, Shikutwa, Assistant Chief Nurse i/c, shikutwaseth@yahoo.com, 0720 807 470, Kenyatta National Hospital
- Judith, Shisoka, Senior Nursing Officer, shisoksj@gmail.com, 0721 843798, Mwai Kibaki Hospital
RECOGNITION
Certificate of Appreciation for Organizing and Participating in Successful Medical Camps | 2017, 2019, Certificate of Appreciation for Contributions Toward Attaining ISO 9001:2015 | 2019
Timeline
ICU Nurse (On-the-job Training) - Mwai Kibaki Referral Hospital
01.2024 - Current
Health Care Quality - Patient Safety Coordinator - Mwai Kibaki Referral Hospital
06.2022 - 12.2023
Patient Affairs Office - Admission/Discharge Nurse Coordinator - Mwai Kibaki Referral Hospital
02.2021 - 05.2022
Hospital Ward in Charge - Surgical Ward - Mwai Kibaki Referral Hospital
01.2020 - 11.2020
Nurse – Burns Unit - Kenyatta National Hospital
04.2018 - 05.2019
Kasarani Deputy Manager - Surgical Department - St. Francis Community Hospital
04.2016 - 02.2018
Consolata Nursing Training School - Diploma, Kenya Registered Community Health Nurse
Muthambi Girls High School - Kenya Certificate of Secondary Education,
St Ursula Boarding School - Kenya Certificate of Primary Education,
Dedan Kimathi University of Technology - Bachelor of Science, Nursing