Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Lilian Okongo

DevOps Engineer | Product Manager
Nairobi

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work History

Product Manager

Meliora Technologies Limited
03.2025 - Current
  • Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
  • Coordinated project planning and execution with team members and team leads.
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
  • Managed product demonstrations and testimonials for performance evaluation.

Customer Success Specialist

Meliora Technologies Limited
01.2024 - 02.2025
  • Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
  • Recognized as top performer, consistently meeting or exceeding key performance metrics for the department.
  • Boosted customer retention rates through proactive communication and building strong relationships.
  • Analyzed usage data to identify trends, anticipate challenges, and proactively address potential issues before they escalated.

Software Engineer Intern

Meliora Technologies Limited
01.2023 - 12.2023
  • Built CI/CD pipelines with Jenkins for Java/React applications, cutting deployment time by 30%.
  • Containerized microservices using Docker and orchestrated clusters via Kubernetes.
  • Implemented automated testing (Selenium), achieving 90% test coverage for a banking app.

Mobile Banking Champion

Equity Bank
05.2022 - 08.2022
  • Promoted digital banking APIs, increasing user adoption by 25%.
  • Documented integration issues for DevOps teams, streamlining debugging processes.

Education

Bachelor of Computer Science - Cloud Computing, Distributed Systems, Software Engineering

Kenyatta University
01.2019 - 01.2024

Software Engineering Program - DevOps, Agile Methodologies, System Design

ALX
01.2023 - 01.2024

DevOps & Product Management Courses -

Emobilis Technologies
Nairobi, Nairobi Province, Kenya
01.2024 - Current

Skills

  • Product lifecycle management
  • Stakeholder communications
  • Product development
  • Project planning
  • Teamwork and collaboration
  • Project scheduling
  • Critical thinking
  • Agile software development
  • Data-driven decision making
  • Effective communication
  • Product vision and strategy
  • Pricing strategy

Custom

  • Wings to Fly Scholarship, Equity Group Foundation, Awarded for academic excellence.
  • Pre-University Internship, Equity Bank, Recognized for technical contributions.

Timeline

Product Manager

Meliora Technologies Limited
03.2025 - Current

Customer Success Specialist

Meliora Technologies Limited
01.2024 - 02.2025

DevOps & Product Management Courses -

Emobilis Technologies
01.2024 - Current

Software Engineer Intern

Meliora Technologies Limited
01.2023 - 12.2023

Software Engineering Program - DevOps, Agile Methodologies, System Design

ALX
01.2023 - 01.2024

Mobile Banking Champion

Equity Bank
05.2022 - 08.2022

Bachelor of Computer Science - Cloud Computing, Distributed Systems, Software Engineering

Kenyatta University
01.2019 - 01.2024

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Lilian OkongoDevOps Engineer | Product Manager