Lilian Chiteri
Nairobi
Overview
10
10
years of professional experience
Work History
Sales Representative
Sahuma Electronics
Nairobi
06.2015 - 01.2025
- Managed inventory levels by ordering sufficient stock for each account.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to maximize profits.
- Generated new sales leads through cold calling and networking activities.
- Developed and maintained relationships with customers to ensure repeat business.
- Answered inquiries from prospective customers regarding features of products and services offered.
Social Media Marketing Manager
Overtech Marketplace
Nairobi
01.2022 - 12.2024
- Provided training and guidance to team members on best practices for utilizing social media tools.
- Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.
- Collaborated with other departments to ensure brand consistency across all channels.
- Reviewed analytics data regularly to identify areas of improvement in our campaigns.
- Maintained an up-to-date knowledge of emerging technologies related to social media marketing.
- Developed and implemented a comprehensive social media strategy to increase brand awareness and engagement.
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Coordinated with external vendors or agencies to produce high quality visuals or videos.
- Optimized posts for SEO purposes by researching relevant keywords and hashtags.
Customer Service Representative
Health Tech Remote
Phuket
01.2023 - 06.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
Education
BBA - Digital Marketing
Kenyatta University
Nairobi, Kenya06-2021
Some College (No Degree) - Customer Service , Customer Care Representative
Alison
OnlineSkills
- Customer relationship management
- Sales forecasting
- Lead generation
- Contract negotiation
- Inventory management
- Data analysis
Affiliations
- Dancing
- Singing
- Reading novels
- Charity work
Languages
English
First Language
French
Beginner
A1
Swahili
Advanced (C1)
C1
References
References available upon request.
Timeline
Customer Service Representative
Health Tech Remote
01.2023 - 06.2024
Social Media Marketing Manager
Overtech Marketplace
01.2022 - 12.2024
Sales Representative
Sahuma Electronics
06.2015 - 01.2025
BBA - Digital Marketing
Kenyatta University
Some College (No Degree) - Customer Service , Customer Care Representative
Alison