LILIAN BOSIRE
Nairobi
Summary
Results-driven professional with a strong work ethic and adaptability. Exceptional interpersonal skills and passion for embracing new challenges. Highly proficient at working autonomously and acquiring new competencies. Skilled medical billing and coding professional with expertise in database management, EMR, and maintaining confidentiality. Strong problem-solving abilities and excellent decision-making skills. Provides administrative support while delivering exceptional customer relations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Records Officer
NAIROBI WOMEN'S HOSPITAL
NAIROBI
06.2015 - 08.2024
- Implemented efficient records management procedures and efficiently managed client registration process
- Possess a strong background in delivering exceptional customer service.
- Effectively oversaw and optimized the hospital queueing system, resulting in improved client service turnaround time.
- Handled input of patient insurance, demographic, and health data into software while ensuring record accuracy.
- Analyzed outpatient records, interpreted documentation accurately, and identified corresponding diagnoses and procedures using ICD standards.
- Managed and confirmed patient data and eligibility, including insurance, demographic, and medical history information using Electronic Medical Records system.
- Ensured protection of medical records from loss and unauthorized access while maintaining accuracy, completeness, and security.
- Maintained a comprehensive log of patients' legal paperwork such as D1 and B1.
- Managed and organized documents to streamline admission and discharge procedures, while processing patient documentation.
- Managed and organized database system to effectively store and retrieve medical records.
- Generated detailed monthly and annual reports by analyzing internal data as well as utilizing MOH reporting tools.
- Enhanced accuracy and timeliness of medical billing submissions to insurance providers in order to ensure accurate and timely reimbursement.
- Delivered excellent customer service by answering phone inquiries and actively engaging in conversation to identify customer requirements.
- Scheduled Clinic appointments efficiently and effectively.
- Provided continuous education to develop skills in performance and customer relations.
- Utilized effective communication skills to address client issues and effectively communicate customer concerns to supervisors for prompt resolutions.
- Developed and maintained lasting customer relationships to drive repeat business.
Data Clerk
BEACON OF HOPE CENTER
ONGATA RONGAI
09.2014 - 10.2014
- Organized file records by adding documents and creating new records.
- Created Excel spreadsheets for daily, weekly, and monthly reports.
- Managed filing system for forms of orphan and vulnerable children, ensuring efficient retrieval of files.
- Monitored services provided to vulnerable children caregivers.
- Recruited and interviewed guardians and caregivers.
- Compiled, edited, and submitted reports via E-mail.
- Empowered women/caregivers of vulnerable children.
Education
DIPLOMA - HEALTH RECORDS AND INFORMATION TECHNOLOGY
KENYA MEDICAL TRAINING COLLEGE
SIAYA12-2014
Skills
- Records Management
- Filing and data archiving
- Professional and mature
- Health Information Systems
- Computer Proficiency
- Medical Billing Processing
- Database Management
- Records Maintenance
- Data Entry
- Team Building
- Customer Relations
- Staff training and motivation
- Documentation And Reporting
- Appointment Scheduling
- Customer Service
- Staff Management
- Goal-Oriented
- Office Administration
- Client Relationships
- Customer Engagement
Certification
- ASSOCIATION OF MEDICAL RECORDS OFFICERS.
Languages
English
First Language
References
References available upon request.
Timeline
Medical Records Officer
NAIROBI WOMEN'S HOSPITAL
06.2015 - 08.2024
Data Clerk
BEACON OF HOPE CENTER
09.2014 - 10.2014
DIPLOMA - HEALTH RECORDS AND INFORMATION TECHNOLOGY
KENYA MEDICAL TRAINING COLLEGE
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