Lilian Auma

• Ensured adherence to procedures for hiring, dismissing, and resigning regional staff
• Coordinated with area sales manager and head HR on confirmations, promotions, and demotions of regional staff to ensure timely updates
• Follow up with the head Human resource manager to make sure all payments for regional staff have been made/all have received, that is, regional salary and commission
• Resolved and escalated regional staff complaints on salary, commissions, and statutory deductions to head Human Resource Manager for prompt resolution
• Prepare regional staff leave forms, disciplinary forms (which include warning letters and show cause letters), dismissal forms and clearance forms, then I follow up to make sure they are signed and a signed hard copy is submitted to HQ for filing purposes
• Prepared and submitted monthly commission reports for regional staff
• Compiled and submitted regional reports to regional manager and head office, ensuring accurate representation of regional operations
• Organizing with a regional trainer and regional manager on recruiting and training of new regional staff, that are promoters
• Monitoring regional staff behaviours and trying to solve in case of any indiscipline cases before forwarding them to the Regional Sales Manager and finally to the head Human Resource Manager at the head office
• Handling regional petty cash and preparing monthly petty cash reports

Contributed to overall kitchen operations by performing various duties

• Aided meal preparation by washing, peeling, chopping, and serving food to support timely meal service.
• Maintained the cleanliness of common areas, washrooms, and meeting spaces.
• Assisted cooks and kitchen team during busy meal service.
• Performed various tasks in kitchen environment

• Prepared guest rooms for arrivals and departures by cleaning, changing bed linens, and replenishing amenities to ensure guest comfort.
• Upheld cleanliness and hygiene standards in kitchen, dining area, and food storage areas to promote safe food handling.
• Supported cooks and kitchen staff during meal service.
• Assisted in setting up rooms and facilities for retreats, meetings, and events to facilitate seamless operations.

• Preparing monthly payroll and staff pay slips
• Coordinated procurement of stationery supplies to support office operations.
• Preparing bank statement reconciliation
• Prepared bank statement reconciliations to ensure accuracy of financial records
• Managing daily petty cash and preparing the daily petty cash report
• Liaised with suppliers to secure timely delivery of materials.
• Processed payments for outstanding bills to ensure timely settlement.
• Managed processing of payments for outstanding bills to ensure on-time settlement.
• Filing accounts records to their respective files
• Opening/Handling of old and new individual staff members' files, that is by filing all necessary documents
• Maintained and revised the staff list to reflect current employee information.
• Executed the procurement of stationery supplies to ensure office needs were met.
• Coordinated communication with suppliers to ensure timely delivery of materials.
• Distributed cheques to various offices for bill payments.
• Being in charge of staff well-being
• Oversaw staff welfare initiatives to promote employee satisfaction and well-being.

• Greeted visitors and parents upon arrival to create a welcoming atmosphere.
• Managed interactions with visitors and parents in person, over the phone, and via school email to provide information and support.
• Provided information to visitors, parents, teachers, students, and subordinate staff.
• Explaining to new parents on matters like the required items for the enrollment of new students
• Conducted basic orientation sessions for new staff and students to introduce them to the school environment. to new teachers and students
• Coordinated distribution of appropriate attire to new students, ensuring compliance with school rules and regulations.
• Ordered and restocked school uniforms to ensure availability for students
• Liaising with school suppliers who supply various goods to the school, such as food, water, firewood etc
• Maintained accurate supply records for efficient inventory management
• Conducted orientation sessions for new teachers and students to familiarize them with school policies and procedures.
• Purchased stationery supplies for classroom use and student needs
• Delivered essential materials to teachers, such as chalk, student registers, and learning supplies.
• Making sure that all school laptops and printing machines are well used/kept and maintained
• Facilitated preparation of school exams by coordinating with teachers, setting exams, and ensuring secure handling of confirmed materials.
• Maintained accurate library records by tracking the issuance and return of books and resources. and issuing/collecting library resources such as books and past papers
• Following up on students/teachers on paying for lost books
• Prepared and updated school fee records to ensure accurate tracking of student payments.
• Preparing payment receipts after payment of school fees
• Assisting the deputy principal in following up with students who have fee arrears
• Negotiating with parents on the strategic plan on how school fees will be paid, for those who cannot manage on the school payment plan
• Issued student gate passes to regulate access and ensure security during school hours.
• Deposited school fees into the school account to ensure proper financial management. to the school account, fees payments made in cash
• Drafting/Preparing of monthly/termly budget
• Preparing accounts reports monthly, termly and yearly
• Filed documents and bank slips accurately in designated files
• Liaising with board management on the date of paying salary, then I advise the staff
• Liaised with external school auditor by providing records for auditing.
• Preparation of students' result slips by the end of the team
• Keeping records for school inventories and following up on their whereabouts
• Liaising with the school chef on items required for preparing food and ensuring student and staff food is being prepared on time
• During KNEC exams, liaising with board management by making sure that all that is required during the exam period is provided, that stationaries, and making sure general welfare is well handled
• Being in charge of the attendance staff book, then preparing daily attendance reports for staff and forwarding them to the board management
• Managed issuance of KNEC result slips and certificates to students upon collection

• Provided assistance to customers with inquiries and issues
• Maintained accurate records of library transactions and activities
• Performed regular inventory checks to assess book availability
• Updated library records to maintain accurate information for users and staff
• Executed inventory counts to ensure accurate tracking of library materials
• Assisted library users in the checkout process for borrowing books
• Recommended new book titles to patrons based on reading interests, enhancing user satisfaction
• Contacted patrons about overdue materials, facilitating timely returns and maintaining collection availability
• Tracked unavailable books, informing procurement decisions to improve library inventory