Alex Nampaso
Nairobi,Kenya
Summary
Analytical and creative Literature Graduate from the University of Nairobi with a mastery of written communication and narrative building. Expert at crafting engaging, persona-driven dialogue to foster long-term subscriber loyalty. Highly skilled in emotional intelligence, rapid-response chatting, and driving revenue through persuasive storytelling and personalized engagement.
Overview
4
4
years of professional experience
Work History
Content & Engagement Specialist
Freelance
01.2022 - Current
- Managed high-traffic direct messaging accounts, maintaining a 98% response rate.
- Utilized storytelling techniques to build rapport with subscribers, resulting in a 15% increase in retention.
- Executed “soft-sell” strategies to promote digital content and exclusive offers.
- Monitored audience sentiment to provide feedback for content strategy optimization.
Communications Assistant
Previous Experience
- Drafted compelling copy and scripts for digital platforms.
- Refined brand messaging to ensure a consistent and attractive public image.
- Handled real-time inquiries with a focus on quick resolution and user satisfaction.
Education
Bachelor of Arts - Literature
University of Nairobi
KenyaSkills
- Narrative Writing
- High-Volume Engagement
- Sales Psychology
- Digital Fluency
- Platforms: Instagram
- Platforms: Telegram
- Platforms: Twitter (X)
- Platforms: Discord
- Platforms: WhatsApp
- Writing: 85 WPM typing speed
- Writing: Creative Writing
- Writing: Copywriting
- Soft Skills: Advanced English proficiency
- Soft Skills: cultural adaptability
- Soft Skills: availability for shift-based/overnight work
Timeline
Content & Engagement Specialist
Freelance
01.2022 - Current
Communications Assistant
Previous Experience
Bachelor of Arts - Literature
University of Nairobi