Meet and Assist Agent
FCM Travel Solutions
Nairobi
Company Overview: JKIA Office Nairobi, Kenya
- Meet and greet clients arriving and departing at the airport.
- Establish and maintain a good rapport with clients to ensure a positive experience.
- Welcome clients to the country with a warm and professional attitude.
- Provide brief updates about the country to first-time travelers.
- Assist clients with luggage handling from the terminal to their vehicle.
- Ensure all clients have a pre-arranged transfer from the airport to their hotel.
- Verify that hotel reservations are made in advance to avoid any inconvenience.
- Check the quality and hygiene standards of the transfer vehicles to ensure client comfort.
- Communicate any flight delays or changes to departing clients promptly.
- Coordinate with drivers and hotel staff to ensure smooth transitions for clients.
- Handle any special requests or needs from clients to enhance their travel experience.
- Provide clients with necessary information about the airport facilities and services.
- Monitor flight schedules to ensure timely assistance for arriving and departing clients.
- Assist in resolving any issues or problems that arise during the clients' travel experience.
- Offer personalized service to meet the specific needs of each client.
- Handle VIP clients with extra care and attention to detail.
- Provide feedback to management on client preferences and service improvements.
