LEWIS KARANJA
TURNAROUND COORDINATOR WIDE BODY
Limuru, Kiambu District,13
Summary
Self-motivated coordinator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements with experience overseeing multiple tasks and managing processes successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
25
25
years of professional experience
7
7
Certifications
Work History
AFKL CUSTOMER AIRLINE COORDINATOR
KENYA AIRWAYS
07.2023 - Current
- Gathered and organized materials to support operations.
- Reduced logistical errors through meticulous planning and management practices.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coached employees through day-to-day work and complex problems.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Entered data, generated reports, and produced tracking documents.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to the customer within specific timeframes.
TURNAROUND COORDINATOR WIDE BODY
KENYA AIRWAYS
04.2008 - Current
- Supervised airside personnel, providing training and guidance.
- Improved safety performance with thorough risk assessments and adherence to safety protocols during turnarounds.
- Conducted departure and arrival briefings.
- Optimized resource allocation, resulting in cost savings and improved turnaround success rates.
- Implemented best practices in turnaround management, leading to continuous improvement in overall performance metrics.
- Ensured timely completion of turnarounds by closely monitoring progress and addressing any delays or bottlenecks.
- Enhanced project efficiency by streamlining turnaround processes and implementing time-saving strategies.
- Maintained up-to-date knowledge of industry trends, emerging technologies, and best practices in turnaround management to drive ongoing process improvements and achieve optimal results.
- Collaborated with cross-functional teams to ensure smooth execution of turnaround projects.
- Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.
- Minimized operational disruption through efficient coordination between various departments involved in the turnaround process.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Oversaw fueling, cargo management, and departure of aircraft daily departures and arrivals.
- Facilitated clear communication channels among all stakeholders, fostering a collaborative work environment that promoted successful turnarounds.
- Mentored junior staff members on turnaround planning and execution, fostering a culture of continuous learning and professional development.
- Reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
- Gained extensive knowledge in data entry, analysis and reporting.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Conducted post-turnaround evaluations, identifying areas for improvement and implementing corrective action plans accordingly.
- Assisted in the procurement process for necessary materials and tools needed during turnarounds.
- Coordinated with other agencies to maintain safe and secure airside environment.
LOADMASTER
KENYA AIRWAYS
04.2020 - 09.2022
- Maintained operational compliance with aviation safety regulations and good practices.
- Maintained a safe working environment by enforcing strict adherence to safety policies among team members.
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
- Reduced loading errors through meticulous attention to detail during the aircraft loading process.
- Utilized optimum practices for safe, timely loading and unloading of aircraft cargo.
- Safeguarded aircraft integrity by diligently adhering to loading procedures and weight restrictions.
- Supervised day-to-day operations of busy aircraft cargo handling facility.
- Streamlined load planning processes for optimized aircraft utilization and reduced downtime.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Conducted thorough pre-flight inspections to verify proper cargo securement and prevent potential hazards.
- Optimized space usage when loading cargo and baggage into aircraft compartments.
- Managed hazardous materials handling, ensuring compliance with safety guidelines.
- Managed team of cargo handlers with focus on maximum productivity and performance.
- Enforced safety standards with crew and handlers, minimizing risks to personnel, equipment and cargo.
- Flew with crews and handled in-flight cargo needs.
- Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
- Determined quantity and orientation of cargo and computed aircraft's center of gravity.
- Inspected cargo handling equipment regularly to identify maintenance or safety concerns.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
SECURITY AGENT
KENYA AIRWAYS
03.2005 - 04.2008
- Collaborated with local law enforcement agencies during investigations and emergency situations for efficient response.
- Provided high level of security for crew and passengers on domestic and international flights.
- Established strong relationships with clients by addressing their concerns promptly and professionally regarding security matters.
- Supported loss prevention efforts by identifying gaps in inflight catering services.
- Enhanced facility security by conducting regular patrols and monitoring CCTV systems.
- Wrote detailed reports of all security breaches and investigations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Utilized advanced technology tools like metal detectors or X-ray machines effectively to screen incoming packages or individuals entering facilities.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Improved overall site security with timely identification of vulnerabilities through detailed inspections and audits.
- Responded to various security incidents, providing immediate assistance and escalating issues when necessary.
- Oversaw daily monitoring and patrolled aircrafts, grounds, and work sites.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Operated handheld metal detector and other surveillance devices to screen individuals accessing an aircraft.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
MOBILE PHONE TECHNICIAN
SELF
01.2004 - 02.2005
- Provided training to new hires on company policies, procedures, and best practices in mobile phone repair techniques.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Increased repeat business by consistently delivering high-quality repairs that met or exceeded customer expectations.
- Applied external accessories such as screen protectors, skins and more.
- Delivered exceptional customer service while assisting clients with mobile device inquiries and concerns.
- Resolved problems, improved operations and provided exceptional service.
- Provided professional services and support in a dynamic work environment.
MACHINE OPERATOR
MINISTRY OF PUBLIC WORKS
03.2002 - 12.2002
- Maximized resource utilization through efficient scheduling of machines'' run time while minimizing changeover times.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Suggested specific ideas for process, productivity and safety improvements.
CASHIER
FAMILY BUSINESS
01.1999 - 01.2000
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Identified and resolved discrepancies and errors in customer accounts.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
Education
No Degree -
NAIROBI SCHOOL
NAIROBI 04.2001 -
No Degree - Mechanical Engineering Technology
NATIONAL YOUTH SERVICE
NAIROBI 04.2001 -
No Degree - PRIMARY
TIGONI PRIMARY SCHOOL
LIMURU 04.2001 -
Skills
Multitasking
Staff Development and Training
Analytical Skills
Time management abilities
Best Practices Implementation
Decision-Making
Customer Service Management
Problem-solving aptitude
Certification
AIRCRAFT WEIGHT AND BALANCE
Timeline
AFKL CUSTOMER AIRLINE COORDINATOR
KENYA AIRWAYS
07.2023 - Current
LOADMASTER
KENYA AIRWAYS
04.2020 - 09.2022
TURNAROUND COORDINATOR WIDE BODY
KENYA AIRWAYS
04.2008 - Current
SECURITY AGENT
KENYA AIRWAYS
03.2005 - 04.2008
MOBILE PHONE TECHNICIAN
SELF
01.2004 - 02.2005
MACHINE OPERATOR
MINISTRY OF PUBLIC WORKS
03.2002 - 12.2002
No Degree -
NAIROBI SCHOOL
04.2001 -
No Degree - Mechanical Engineering Technology
NATIONAL YOUTH SERVICE
04.2001 -
No Degree - PRIMARY
TIGONI PRIMARY SCHOOL
04.2001 -
CASHIER
FAMILY BUSINESS
01.1999 - 01.2000