Levi Injendi
Business Development
Summary
Dedicated Business Development professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
20
20
years of post-secondary education
Work History
Head Of Marketplace
Sokoni Online Ltd
Nairobi
03.2021 - 11.2022
- Saved approximately $ 8000 by implementing cost-saving initiatives that addressed long-standing problems.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed team communications and information for meetings.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Created plans and communicated deadlines to complete projects on time.
Assistant Head Of Marketplace
Sokoni Online Ltd
Nairobi
07.2020 - 02.2021
- Created plans and communicated deadlines to complete projects on time.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked with end customers and Vendors to understand needs and provide excellent service.
- Increased customer satisfaction by resolving issues.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
Key Account Manager
Sokoni Online Ltd
Nairobi
05.2018 - 02.2021
- Analyzed key competitors to respond to competitive threats.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Positioned global capabilities to expand market share.
- Supported sales and reporting for large and medium-sized accounts.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Conducted economic and demographic research and analysis to produce critical reports.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Managed portfolio of over 100 accounts and over Ksh. 10M in sales.
- Informed customers of promotions to increase sales productivity and volume.
- Kept detailed records of daily activities through online customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to event marketing, sales and brand promotion.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built diverse and consistent sales portfolio.
Sales Associate
Jumia Kenya
Nairobi
03.2016 - 12.2017
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions about sizing, accessories and merchandise care.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Intern
Kenya School Of Monetary Studies(KSMS)
Nairobi
05.2017 - 07.2017
- Sorted, organized and maintained files.
- Analyzed problems and worked with teams to develop solutions.
- Researched and reviewed information in support of daily objectives.
- Completed research, compiled data and assisted in timely reporting.
- Developed business, financial and analytical skills in fast-paced work environment.
- Research
- Data Consolidation
- Data analysis using application software SPSS,STATA
- Review of literature
- Achieved management recognition by designing and implementing special project during internship( tree planting by each cohort and community outreach).
Direct Sales Representative
M-kopa Solae
Kakamega
04.2015 - 09.2015
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Met customers in homes and businesses to discuss and demonstrate products.
- Wrote reports outlining activities and sales.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Managed all field sales and service promotions for the business.
- Achieved or exceeded company-defined sales quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
No Degree - Leadership And Business Management
Diploma in Leadership And Business Management
Udemy 09.2021 - Current
Bachelor of Science - Economics
Kenyatta University
Nairobi, Kenya 09.2013 - 05.2017
Kenya Certificate of Secondary Education - KCSE
Maseno School
Kisumu, Kenya 02.2009 - 11.2012
No Degree - Kenya Certificate Of Primary Education
Bukhakunga Primary School
Kakamega, Kenya 01.1998 - 11.2008
Skills
Problem Solver
Analytics
Recruiting, Hiring and Training
Sales forecasting
Resilient
Knowledge of Commercial Standards
Timeline
No Degree - Leadership And Business Management
Diploma in Leadership And Business Management
09.2021 - Current
Head Of Marketplace
Sokoni Online Ltd
03.2021 - 11.2022
Assistant Head Of Marketplace
Sokoni Online Ltd
07.2020 - 02.2021
Key Account Manager
Sokoni Online Ltd
05.2018 - 02.2021
Intern
Kenya School Of Monetary Studies(KSMS)
05.2017 - 07.2017
Sales Associate
Jumia Kenya
03.2016 - 12.2017
Direct Sales Representative
M-kopa Solae
04.2015 - 09.2015
Bachelor of Science - Economics
Kenyatta University
09.2013 - 05.2017
Kenya Certificate of Secondary Education - KCSE
Maseno School
02.2009 - 11.2012
No Degree - Kenya Certificate Of Primary Education
Bukhakunga Primary School
01.1998 - 11.2008