Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Accomplishments
Work Availability
Work Preference
Quote
Software
Languages
Interests
Websites
Timeline
Generic

Leslie Haron

Customer Service Receptionist
Nairobi,30

Summary

Dynamic and detail-oriented professional with extensive experience in customer service and cash handling at Java House Africa. Proven ability to enhance customer satisfaction through attentive service and effective problem-solving. Skilled in payment processing and inventory management, consistently achieving productivity goals while fostering positive customer relationships.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Customer Service Cashier

Java House Africa
Nairobi , Nairobi Province
09.2024 - Current
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Restocked and organized merchandise in front lanes.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Reduced processing errors by meticulously following transaction procedures.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers

Waiter

Java House Africa
Nairobi, Nairobi Province
03.2022 - 08.2024
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Promoted specials or upsold items to increase average check amount.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supported needs of 45- person wait staff who attended to specific needs of countless customers daily for Java restaurant with social relevancy and intentionality.

Busser

Ruaka Porkpit
01.2021 - 02.2022
  • Displayed excellent time management skills while balancing multiple tasks simultaneously.
  • Provided support during special events, ensuring seamless operations despite increased demands.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Ensured timely food delivery by promptly bringing out dishes from the kitchen.
  • Assisted servers in providing efficient service for improved guest experiences.

Education

Some College (No Degree) - Information And Communication Technology

Nairobi Technical Training Institute
Nairobi
09.2018 - 09.2021

Skills

Additional Information

Stand in Barista on weekends at (Java House Africa)

Interests

Cooking

Travelling

Meeting new people


References

Java House Africa

info@javahouseafrica.com

+254709283000

Certification

Food Safety & Hygiene Module I,II and III, Java House Africa -2022 - 2024

Accomplishments

  • Achieved monthly sales budget through effectively helping with upselling and providing warm service to the guests.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 20 in the development of Monthly specials sales.
  • Promoted to brach Customer service Cashier after only 1 and half year for exceptional performance.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

On-Site

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefitsCompany Culture

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Software

Transfer Operation Software

MS Office

Canva

Maintech

Languages

English
Upper intermediate (B2)
Swahili
Bilingual or Proficient (C2)

Interests

Travelling

Cooking

Computer software

Farming

Timeline

• Certificate of Kenya of halal certification

02-2025

Customer Service Cashier

Java House Africa
09.2024 - Current

• Certificate in Customer Service ,Java House Academy - 2023

09-2023

Food Safety & Hygiene Module I,II and III, Java House Africa -2022 - 2024

05-2022

Waiter

Java House Africa
03.2022 - 08.2024

Busser

Ruaka Porkpit
01.2021 - 02.2022

Some College (No Degree) - Information And Communication Technology

Nairobi Technical Training Institute
09.2018 - 09.2021

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Leslie HaronCustomer Service Receptionist