Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
LESLEY NANAIYU

LESLEY NANAIYU

Nairobi

Summary

Experienced professional with a strong background in administrative support and customer service. Proven expertise as a Personal Assistant to the Member of Parliament at the Parliamentary Service Commission, ensuring efficient office operations and maintaining confidentiality. Demonstrated success as an Office Administrator at Lejan Construction Limited, implementing innovative filing systems and digital record-keeping practices to enhance office organization. Skilled in effectively managing high-stress situations, resolving conflicts, and delivering exceptional customer service, as evidenced by roles at Pride Inn Paradise and H.B Fuller. Core competencies include strong interpersonal skills, proficiency in Microsoft Office, effective time management, adaptability, and leadership. Seeking to leverage extensive administrative experience to contribute to organizational success in a dynamic environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Personal Assistant to the Member of parliament

Parliamentary Service Commission
10.2022 - 10.2024
  • Greeted and assisted all visitors with a pleasant and helpful attitude
  • Screened applications to ensure they met minimal qualifications
  • Organized weekly and monthly meetings with office staff, ensuring refreshments ordered and all employees informed
  • Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally
  • Responded to inquiries from callers seeking information
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Maintained confidentiality while handling sensitive information related to personnel matters or company projects
  • Handled sensitive information with discretion, ensuring compliance with data protection regulations and company policies.
  • Updated shared calendars with accurate meeting and event information.

Administrative Receptionist

Lejan Construction Limited
07.2021 - 08.2022
  • Answered and directed calls
  • Organized and coordinated meetings, including booking rooms, ordering food/refreshments, sending invitations, etc
  • Prepared correspondence such as memos, emails, invoices, etc
  • Managed accounts i.e Email accounts and other form
  • Created and maintained filling systems, both electronic and paper
  • Maintained office supplies and scheduled orders from appropriate vendors
  • Prepared and submitted quarterly/annual payroll taxes
  • Implemented policy and procedure changes to benefit employees and customers
  • Composed, edited, and proofread documents
  • Handled and administered payroll to employees
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly
  • Collaborated with various departments to complete assigned tasks
  • Prepared and edited documents to produce precise, accurate and professional communication
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices
  • Streamlined communication between departments for better collaboration and increased productivity

Front Office/Receptionist

Pride Inn Paradise
12.2020 - 05.2021
  • Greet and welcome guests as soon as they arrive in the hotel.
  • Served and directed visitors to the appropriate person or hotel staff.
  • Managed telephone and email communication systems, and maintained office supplies, ordering office supplies with accuracy.
  • Served as a friendly and helpful first point of contact in the front office.
  • Managed the office database, mail, payroll distribution, and the physical setting of the front office.
  • Performed other clerical receptionist duties such as filling, photo copying, transcribing, and faxing
  • Updated client records regularly, ensuring accurate contact information was readily available for future communications or follow-ups
  • Coordinated conference room bookings, equipment setup, and catering requirements for successful meetings
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively
  • Developed strong rapport with clients through active listening and empathetic communication skills
  • Resolved complex situations calmly, demonstrating professionalism under pressure while maintaining customer focus
  • Contributed to company growth by actively promoting products and services based on individual customer needs
  • Improved interdepartmental communication by acting as a liaison between different departments within the organization
  • Provided administrative support to staff, assisting in the completion of various tasks for improved productivity
  • Processed payments accurately, balancing cash drawer at the end of each shift for proper accounting practices

Customer Service Representative/Front Desk Receptionist

H.B Fuller Kenya Limited.
05.2019 - 05.2020
  • Handled customer enquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure, while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Listened to individual complaints with open mind and asked detailed questions to understand issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Caregiving -

Code Blue Medical
01.2024

Dipoma - Certified Secretary Cs

ICS TECHNICAL COLLEGE
Nairobi, Kenya
05.2021

High school honors -

Uhuru academy
11.2018

Skills

  • Interpersonal Skills
  • Microsoft Excel
  • Hard Working
  • Teamwork
  • Self-motivation
  • Microsoft PowerPoint
  • Creativity
  • Ability to Multitask
  • Conflict Resolution
  • Leadership
  • Leadership and Teamwork
  • Effective Time Management
  • Adaptability
  • Computer Skills
  • Microsoft Office Word
  • Fast Learner
  • Critical thinking and problem solving
  • Appointment management
  • MS Office expertise
  • Stress resilience
  • Database updates

Certification

  • Cabin Crew
  • Caregiving

Timeline

Personal Assistant to the Member of parliament

Parliamentary Service Commission
10.2022 - 10.2024

Administrative Receptionist

Lejan Construction Limited
07.2021 - 08.2022

Front Office/Receptionist

Pride Inn Paradise
12.2020 - 05.2021

Customer Service Representative/Front Desk Receptionist

H.B Fuller Kenya Limited.
05.2019 - 05.2020

High school honors -

Uhuru academy

Caregiving -

Code Blue Medical

Dipoma - Certified Secretary Cs

ICS TECHNICAL COLLEGE

Similar Profiles

CREATE PROFILE
LESLEY NANAIYU